Rebel Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
I don’t know why there is no option for zero star . Worst service ever, after moving to other provider rebel still taking money. They took more than 6 month to set up my online account but i am still not able to login that account. If you try to contact them automated line says contact British gas , if you call British gas they says we don’t have access. What should i do because i paid more then £900 for 4 month and we are only 3 living
have been billed for the same period by both Rebel Energy and British Gas, and it has left me with a £246 bill from Rebel and British Gas now demanding £175 for that same timeframe. I paid Rebel Energy on 22 April and 19 May 2025, both times £123 — yet British Gas claims they were supplying my electricity starting 5 April. I've called and emailed numerous times to try and get clarity on billing periods, to cross-check what I actually owe — but still no clear response. On top of that, I can’t even log into my Rebel Energy account anymore to verify anything for myself. The lack of communication between Rebel Energy and British Gas is appalling. It is completely unacceptable how customers have been left in the dark and expected to chase down answers themselves, while being charged hundreds of pounds without proper explanation. All I’ve asked for is a clear breakdown of the billing periods and for Rebel to communicate directly with British Gas to confirm the payments I’ve already made. Do not bother replying with the usual “If you'd like to resolve this, please contact us” — I ALREADY HAVE. Repeatedly. Still no help. Sort this out. This is NOT how you treat customers.
Very quick resolution of the problem i had thank you Ezlin
Quick reply , solved the issue effectively,polite
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US
It was super hard for me to understand the operator: spoke too fast and I had to keep on asking to repeat. I had a great call and support the day before but the actions agreed were not actioned and that's the reason why I had to call again. Everything is very confusing
Date of experience: November 20, 2024
Jaydrin was patient, kind and attentive. I am happy to use rebel energy because they have excellent customer care services and ensure that problems are solved in a timely manner.
Date of experience: November 20, 2024
The lady was very helpful and understanding
Date of experience: November 20, 2024
Fatima was a great help, sorted everything out and sent me a new bill which I am happy to pay. Thank you Fatima
Date of experience: November 20, 2024
US
Kelsey has been amazing at trying to help - although she wasn't able to resolve our issue, she's given us all the information she can so we can take our next steps accordingly. She's done the most she could in a very confusing situation and has been a great help in the past as well!
Date of experience: November 19, 2024
