Rebel Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
I don’t know why there is no option for zero star . Worst service ever, after moving to other provider rebel still taking money. They took more than 6 month to set up my online account but i am still not able to login that account. If you try to contact them automated line says contact British gas , if you call British gas they says we don’t have access. What should i do because i paid more then £900 for 4 month and we are only 3 living
have been billed for the same period by both Rebel Energy and British Gas, and it has left me with a £246 bill from Rebel and British Gas now demanding £175 for that same timeframe. I paid Rebel Energy on 22 April and 19 May 2025, both times £123 — yet British Gas claims they were supplying my electricity starting 5 April. I've called and emailed numerous times to try and get clarity on billing periods, to cross-check what I actually owe — but still no clear response. On top of that, I can’t even log into my Rebel Energy account anymore to verify anything for myself. The lack of communication between Rebel Energy and British Gas is appalling. It is completely unacceptable how customers have been left in the dark and expected to chase down answers themselves, while being charged hundreds of pounds without proper explanation. All I’ve asked for is a clear breakdown of the billing periods and for Rebel to communicate directly with British Gas to confirm the payments I’ve already made. Do not bother replying with the usual “If you'd like to resolve this, please contact us” — I ALREADY HAVE. Repeatedly. Still no help. Sort this out. This is NOT how you treat customers.
Very quick resolution of the problem i had thank you Ezlin
Quick reply , solved the issue effectively,polite
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I can honestly say I received the best customer service from NealS today. Since September, I have spoken to several Rebel Energy customer service agents and he was by far and away the best (and the only one I have felt inclined to review!). He really went into detail to find out what the problem was and found a solution that my son, who is autistic, will be able to cope with. I am beyond grateful and just hope the tech experts, who are now taking on the solution are as efficient and as prompt in dealing with the issue!
Date of experience: November 22, 2024
I've had a time only for one cigarette until I received response to my query. Response was fully informative, issues on their side was clearly explained and acceptable. Also their was a channel opened if I would have additional questions - one of the best customer experience I had in my already long life.
Date of experience: November 22, 2024
Very good service, appreciate the help
Date of experience: November 21, 2024
Jayden was able to supply the necessary information need. He did his job well. Thank you.
Date of experience: November 21, 2024
I'm not even sure what it takes to get help from this company. They've been using a wrong gas meter # for the property and I have tried to get them to rectify the problem and give me updated bills based on the correct meter. First you call the advisors who have no idea what to do and they ask you to send an email. At this point all you have to do is wait and pray until your query is picked up. I'm just glad that's this is the last time I'm dealing with them since I've moved out and switched to a different and much better supplier.
Date of experience: November 21, 2024
A huge thank you to Lazola, who works for an excellent company. Email statements and communications always on time and easy to understand. Today I spoke with Lazola in Cape Town and he was extremely professional, explained everything clearly, sorted my problem and gave advice. What more could I ask for. Lazola had a particularly lovely and clear speaking voice and he was very patient.
Date of experience: November 21, 2024
RiskaW answered my questions easily, with patience and clarity. Thank you.
Date of experience: November 21, 2024
Had a small issue but it was solved just with one email. Happy about that.
Date of experience: November 20, 2024
