Rebel Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
I don’t know why there is no option for zero star . Worst service ever, after moving to other provider rebel still taking money. They took more than 6 month to set up my online account but i am still not able to login that account. If you try to contact them automated line says contact British gas , if you call British gas they says we don’t have access. What should i do because i paid more then £900 for 4 month and we are only 3 living
have been billed for the same period by both Rebel Energy and British Gas, and it has left me with a £246 bill from Rebel and British Gas now demanding £175 for that same timeframe. I paid Rebel Energy on 22 April and 19 May 2025, both times £123 — yet British Gas claims they were supplying my electricity starting 5 April. I've called and emailed numerous times to try and get clarity on billing periods, to cross-check what I actually owe — but still no clear response. On top of that, I can’t even log into my Rebel Energy account anymore to verify anything for myself. The lack of communication between Rebel Energy and British Gas is appalling. It is completely unacceptable how customers have been left in the dark and expected to chase down answers themselves, while being charged hundreds of pounds without proper explanation. All I’ve asked for is a clear breakdown of the billing periods and for Rebel to communicate directly with British Gas to confirm the payments I’ve already made. Do not bother replying with the usual “If you'd like to resolve this, please contact us” — I ALREADY HAVE. Repeatedly. Still no help. Sort this out. This is NOT how you treat customers.
Very quick resolution of the problem i had thank you Ezlin
Quick reply , solved the issue effectively,polite
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US
I spoke with Neal, And I must say how pleased I was with his service. He was very patient and extremely helpful. I want to extend a big thank you for taking time to assist me with my inquiries, answering all my questions, and explaining everything further. Thank you
Date of experience: November 28, 2024
US
I strongly urge anyone considering Rebel Energy to stay away I am having an appallingly bad experience with them. I’ve been trying to resolve an issue with my bills since March, but despite numerous calls to their customer service, nothing has been resolved. Every time I call, the agents promise to fix the problem and call me back, but they never do. There are no updates, no follow-ups, and no accountability. The issue stems from discrepancies in the opening meter reading during the switch from my previous supplier, Scottish Power. According to Ofgem guidelines, Rebel Energy is responsible for providing the correct opening reading, yet this remains unresolved months later. To make matters worse, their app is always down and non-functional, making it impossible to manage my account or access any information. This is beyond frustrating and shows a complete lack of reliability in their services. I have lost all confidence in this company and have requested to close my account.. Their customer service is non-existent, and their systems are broken. An incredibly poor experience from start to finish.
Date of experience: November 28, 2024
Neal resolved all my querys today thanks
Date of experience: November 28, 2024
Hi very pleasent lady sorted my problem thank you.SATISFIED CUSTOOMER
Date of experience: November 28, 2024
US
Excellent!! Call was answered by a person in 3 rings.No press 1 for this 2 for that. It was a pleasure to speak to someone. Celeste was amazing and solved the problem very efficiently. The entire call lasted about 5 minutes and the issue was completely resolved. Would recommend Rebel Energy to anyone who need a quick efficient service. 10/10
Date of experience: November 28, 2024
Rebel energy was my provider for around a year. Within that time my direct debit increased a great deal from £117 pm To almost £500 pm, due to my usage. I decided in the end to change providers, as i didnt think i was using that much. When I recieved my final statement from rebel. They informed me I was almost £1,900 in credit, and I would be refunded within 7-10 days. On day 13, I still not recieved it, so I gave them a call to chase it up. I was informed by a lady called queenie that in order to recieve it, I had to call them to request it. This process seems silly to me, as if it's your final bill, you shouldn't have to request a refund, it should be automatic. I am now having to wait another 7-10 working days to have it back in my bank account. My final statement from rebel did not tell me you have to ring them to get your money back. I think this needs to be made more clear on your final statement. Thankyou Queenie for sorting this for me today.
Date of experience: November 28, 2024
Jaydrin was very helpful and resolved my query quickly and efficiently.
Date of experience: November 28, 2024
I am in the process of changing supplier for export energy (SEG) to Rebel. This is proving to be difficult as Rebel seem to be having a problem with receiving my final reading from my previous supplier. But Nawaal is trying, and also keeping me informed, which is very helpful.
Date of experience: November 27, 2024
