Rebel Energy
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Misleading on final statement.
Rebel energy was my provider for around a year. Within that time my direct debit increased a great deal from £117 pm To almost £500 pm, due to my usage. I decided in the end to change providers, as i didnt think i was using that much. When I recieved my final statement from rebel. They informed me I was almost £1,900 in credit, and I would be refunded within 7-10 days. On day 13, I still not recieved it, so I gave them a call to chase it up. I was informed by a lady called queenie that in order to recieve it, I had to call them to request it. This process seems silly to me, as if it's your final bill, you shouldn't have to request a refund, it should be automatic. I am now having to wait another 7-10 working days to have it back in my bank account. My final statement from rebel did not tell me you have to ring them to get your money back. I think this needs to be made more clear on your final statement. Thankyou Queenie for sorting this for me today.