Rebel Energy
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I strongly urge anyone considering…
I strongly urge anyone considering Rebel Energy to stay away I am having an appallingly bad experience with them. I’ve been trying to resolve an issue with my bills since March, but despite numerous calls to their customer service, nothing has been resolved. Every time I call, the agents promise to fix the problem and call me back, but they never do. There are no updates, no follow-ups, and no accountability. The issue stems from discrepancies in the opening meter reading during the switch from my previous supplier, Scottish Power. According to Ofgem guidelines, Rebel Energy is responsible for providing the correct opening reading, yet this remains unresolved months later. To make matters worse, their app is always down and non-functional, making it impossible to manage my account or access any information. This is beyond frustrating and shows a complete lack of reliability in their services. I have lost all confidence in this company and have requested to close my account.. Their customer service is non-existent, and their systems are broken. An incredibly poor experience from start to finish.