Rebel Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
I don’t know why there is no option for zero star . Worst service ever, after moving to other provider rebel still taking money. They took more than 6 month to set up my online account but i am still not able to login that account. If you try to contact them automated line says contact British gas , if you call British gas they says we don’t have access. What should i do because i paid more then £900 for 4 month and we are only 3 living
have been billed for the same period by both Rebel Energy and British Gas, and it has left me with a £246 bill from Rebel and British Gas now demanding £175 for that same timeframe. I paid Rebel Energy on 22 April and 19 May 2025, both times £123 — yet British Gas claims they were supplying my electricity starting 5 April. I've called and emailed numerous times to try and get clarity on billing periods, to cross-check what I actually owe — but still no clear response. On top of that, I can’t even log into my Rebel Energy account anymore to verify anything for myself. The lack of communication between Rebel Energy and British Gas is appalling. It is completely unacceptable how customers have been left in the dark and expected to chase down answers themselves, while being charged hundreds of pounds without proper explanation. All I’ve asked for is a clear breakdown of the billing periods and for Rebel to communicate directly with British Gas to confirm the payments I’ve already made. Do not bother replying with the usual “If you'd like to resolve this, please contact us” — I ALREADY HAVE. Repeatedly. Still no help. Sort this out. This is NOT how you treat customers.
Very quick resolution of the problem i had thank you Ezlin
Quick reply , solved the issue effectively,polite
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In the last eighteen months, Rebel Energy have been my supplier for both gas and electric (dual fuel). In that time have had to raise two complaints, or "requests" as they describe them, the first being over an extremely elongated series of emails lasting months. In that first episode, I cannot provide details as it was a condition of the 'financial compensation' (a fairly large amount) which I received that I would not do so. Their computerised system is dreadfully inefficient. At the end of my current 'contract', I will immediately leave Rebel Energy, if not sooner. Within my current complaint/'request', I refused to permit an increase, a large increase. to my monthly Direct Debit. Their response included, within the 'subject line' of their email, "Your Direct Debit is increasing" but within the text of that email were the words, "During a review of the account, we have noticed you have no direct debit set up."?!?!? Further to that, this email from them also included the words, "I have notice that your latest bill is based on estimated reads" (ignoring the fact that it should have been 'noticed' and not 'notice') which is nonsense as I have consistently submitted my meter readings each and every time they have requested me so to do. (That was one of the same situations with the 'request' about which I am disallowed from commenting). EDIT: I did, as their comment states, receive another email from them. That latest email stated that I had not submitted a meter reading since the 5th of February. My Rebel Energy app shows that I did submit an electricity reading on 28th of February but it does not show a gas reading and I always submit both at the same time! More proof that the 'title' of my review is totally accurate.
Date of experience: March 10, 2025
US
The rating is for the customer service agent, Siziphiwe only and not for the general service (excepting customer service) which hasn’t been great so far. Siziphiwe was able to help me resolve my issue quickly and was very patient and calm even though I was annoyed. Thank you for your calmness and settling my problem!
Date of experience: March 9, 2025
US
Terrible company . I set up a switch to these people . Was told error in DD due to address issue . Was corrected ? Yeah right nope it wasn’t constantly chasing. Had a bill sent was told would take DD. Still have not. Can’t access my online account says doesn’t exist .sent several emails with no response. Get a resolved response asking me to rate there service ! What on earth ! I’ve tried again this morning but no holding out much hope .was told an estimated monthly amount of £9.46 as this is a second home . They sent me a bill for a massive usage ! Won’t let me submit meter reading . Tried to email it , still nothing . This falls short and will be escalating a complaint if they ever reply . Avoid this company worst ever experience
Date of experience: March 9, 2025
The issue with false direct debit payment was resolved very quickly and in professional way. Thanks
Date of experience: March 8, 2025
Jaydrin was incredibly helpful with account management. Their customer service is quite good.
Date of experience: March 8, 2025
US
This company is a fraud. I live in a flat and am out most of the time, including weekends. In January, I was away for two full weeks, switched everything off, and left nothing on except the fridge. When I came back, my bill was recorded as 80% higher than similar homes, with an outstanding bill of £192 on top of my monthly direct debit payments. To make matters worse, they don't update the direct debit automatically. The app is terrible—it doesn't provide accurate information. It's just a waste of time. If you're thinking of switching, do not move to this company.
Date of experience: March 8, 2025
I have had repeated technical issues with payments and every time I have been on the phone it is not a long wait time and the people are on the phone have always been so polite and helpful. Especially Sifiso, I have dealt with him a couple of times and he has been very helpful and polite both times! It’s a shame am having these technical issues with payments however the rebel energy phone team are super helpful and always happy to help from my experience.
Date of experience: March 8, 2025
US
Over the past three months, the house has been vacant. I have a smart meter installed, which allows me and THEM to monitor my usage, as they claim. However, every month, I have been OVERBILLED and they claim to be following the UK national usage percentage household ! Given that the smart meter provides access to my usage data, why bother having a smart meter? You had previously stated that YOU could view my usage. Furthermore, I need to send someone to the house to obtain accurate readings, which I will then submit to Rebel Energy again like past 3 months. Due to the absence of occupants and the OVERBILLING, I have been credited with £380. However, when I checked today, that amount had vanished, and I was once again OVERBILLED! This company has demonstrated a complete lack of professionalism and critical thinking. I find it difficult to believe that even a preschool class could manage their operations better. My customer number is 00989336 Are you wanted me to post pictures of what u are charging me vs the usage I have actually used ? Or is this just a way for you to get the review taken down ?
Date of experience: March 7, 2025
