Rebel Energy
View company profile →
Constantly OVERBILLING!
Over the past three months, the house has been vacant. I have a smart meter installed, which allows me and THEM to monitor my usage, as they claim. However, every month, I have been OVERBILLED and they claim to be following the UK national usage percentage household ! Given that the smart meter provides access to my usage data, why bother having a smart meter? You had previously stated that YOU could view my usage. Furthermore, I need to send someone to the house to obtain accurate readings, which I will then submit to Rebel Energy again like past 3 months. Due to the absence of occupants and the OVERBILLING, I have been credited with £380. However, when I checked today, that amount had vanished, and I was once again OVERBILLED! This company has demonstrated a complete lack of professionalism and critical thinking. I find it difficult to believe that even a preschool class could manage their operations better. My customer number is 00989336 Are you wanted me to post pictures of what u are charging me vs the usage I have actually used ? Or is this just a way for you to get the review taken down ?