Rebel Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
I don’t know why there is no option for zero star . Worst service ever, after moving to other provider rebel still taking money. They took more than 6 month to set up my online account but i am still not able to login that account. If you try to contact them automated line says contact British gas , if you call British gas they says we don’t have access. What should i do because i paid more then £900 for 4 month and we are only 3 living
have been billed for the same period by both Rebel Energy and British Gas, and it has left me with a £246 bill from Rebel and British Gas now demanding £175 for that same timeframe. I paid Rebel Energy on 22 April and 19 May 2025, both times £123 — yet British Gas claims they were supplying my electricity starting 5 April. I've called and emailed numerous times to try and get clarity on billing periods, to cross-check what I actually owe — but still no clear response. On top of that, I can’t even log into my Rebel Energy account anymore to verify anything for myself. The lack of communication between Rebel Energy and British Gas is appalling. It is completely unacceptable how customers have been left in the dark and expected to chase down answers themselves, while being charged hundreds of pounds without proper explanation. All I’ve asked for is a clear breakdown of the billing periods and for Rebel to communicate directly with British Gas to confirm the payments I’ve already made. Do not bother replying with the usual “If you'd like to resolve this, please contact us” — I ALREADY HAVE. Repeatedly. Still no help. Sort this out. This is NOT how you treat customers.
Very quick resolution of the problem i had thank you Ezlin
Quick reply , solved the issue effectively,polite
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I wrote to ask why my direct debit was being increased and a representative sent an un understandable message ; I can’t even get what he/she was saying. Simple question I asked ; he was asking me debt management and all sorts of unrelated things muddled up in his reply ; I was shocked he ended up saying “I’m glad I could help” 😂 so funny to me; who told u ; u helped? Zitle; u ddnt help in any ways please
Date of experience: March 10, 2025
I had a good experience with Nathi over phone, he was very helpful and friendly. Unfortunately rebel energy still hold a lot of my credit and I'm having a tough time getting MY MONEY back which is such a shame as I could really do with it. Nathi was great though
Date of experience: March 10, 2025
Spoke to both Nathi and Monia today about final bills/refunds etc. Both were so professional, kind and helpful and a true asset to Rebel Energy. I have since moved properties with a different supplier but will absolutely switch over to Rebel Energy when able to do so!
Date of experience: March 10, 2025
Did brillantly getting me sorted with rebel
Date of experience: March 10, 2025
Phakamani Was super helpful through a complication we got resolved.
Date of experience: March 10, 2025
Spoke to Siziphiwe Matwa she was very helpful and understanding good service all around Thank you for being patient and explaining things clearly
Date of experience: March 10, 2025
Siziphiwe was efficient and was able to quickly resolve my issue for me. I hope Rebel has more of people like her working for them.
Date of experience: March 10, 2025
Outright scam. They have consistently overcharged me and have refused to resolve the issue. Their readings have never matched my metre at any point and now they're objecting to me switching suppliers.
Date of experience: March 10, 2025
