Rebel Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
I don’t know why there is no option for zero star . Worst service ever, after moving to other provider rebel still taking money. They took more than 6 month to set up my online account but i am still not able to login that account. If you try to contact them automated line says contact British gas , if you call British gas they says we don’t have access. What should i do because i paid more then £900 for 4 month and we are only 3 living
have been billed for the same period by both Rebel Energy and British Gas, and it has left me with a £246 bill from Rebel and British Gas now demanding £175 for that same timeframe. I paid Rebel Energy on 22 April and 19 May 2025, both times £123 — yet British Gas claims they were supplying my electricity starting 5 April. I've called and emailed numerous times to try and get clarity on billing periods, to cross-check what I actually owe — but still no clear response. On top of that, I can’t even log into my Rebel Energy account anymore to verify anything for myself. The lack of communication between Rebel Energy and British Gas is appalling. It is completely unacceptable how customers have been left in the dark and expected to chase down answers themselves, while being charged hundreds of pounds without proper explanation. All I’ve asked for is a clear breakdown of the billing periods and for Rebel to communicate directly with British Gas to confirm the payments I’ve already made. Do not bother replying with the usual “If you'd like to resolve this, please contact us” — I ALREADY HAVE. Repeatedly. Still no help. Sort this out. This is NOT how you treat customers.
Very quick resolution of the problem i had thank you Ezlin
Quick reply , solved the issue effectively,polite
No description available yet.
Website
rebelenergy.com1,000 total • Write a review
My call to your representative today was very helpful. He resolved my query without any fuss or dispute and was exceptionally well mannered, friendly and very knowledgeable regarding my situation. It was a pleasure to talk with him which these days is very unusual to say the least! Thank you so much
Date of experience: March 7, 2025
I spoke with a lovey lady called Janine today she was amazing at helping me want to thank her so much
Date of experience: March 7, 2025
I sent an email yesterday for an update on my problem. This was solved in 24 hours . One very happy customer.
Date of experience: March 7, 2025
Good customer service, dealt with the issues I had well!
Date of experience: March 7, 2025
US
Offered me lower bills then doubled it 2 weeks later. Gave me a cheaper quote than British Gas so i switched over and within 2 weeks I got a message saying they had 'reveiwed my usage and needed to increase my bill' they more than doubled it and won't let me access my account, despite asking multiple times. I closely monitored my last account with british gas and the usage was no where near where they are claiming it to be and only feedback I get when I complain is 'we do ths so your account will be in credit in case you use more than your current direct debit' I do not get a say in this. Useless wish I never swapped. Edit to reply to response - you still haven’t acknowledged that you doubled my payment. I used to check my usage and I never used as much as you are quoting. You also seem to have missed out the fact I still have no way to access my account to look at my usages with you. Seems convenient so you can dictate my usage to me without argument.
Date of experience: March 7, 2025
Nawty was very helpful. I have spoken to other customers reps before and they seemed not to know what they were doing. He was really pleasant and kind
Date of experience: March 7, 2025
It started with customer services team member who sign posted me to the finance department. I had a very helpful advisor called janine in the finance department who helped me understand my electricity bill calculations and helped me with how to reorganise my monthly payments. Dear janine, Thank you very much for your clear and appropriate way of explaining my bill. Very much appreciated. Tessa Monelle
Date of experience: March 7, 2025
I contacted Rebel to tell them I was moving and wanted to cancel my account. The person on the phone was helpful and said she would cancel everything. I received an email saying everything had been done and then 10 days later another email to tell me that although my outstanding balance was £0.00 they were putting my direct debit up! Sort your systems out Rebel!
Date of experience: March 7, 2025
