Rebel Energy
View company profile →
Their Computerised System Is Dreadful!
In the last eighteen months, Rebel Energy have been my supplier for both gas and electric (dual fuel). In that time have had to raise two complaints, or "requests" as they describe them, the first being over an extremely elongated series of emails lasting months. In that first episode, I cannot provide details as it was a condition of the 'financial compensation' (a fairly large amount) which I received that I would not do so. Their computerised system is dreadfully inefficient. At the end of my current 'contract', I will immediately leave Rebel Energy, if not sooner. Within my current complaint/'request', I refused to permit an increase, a large increase. to my monthly Direct Debit. Their response included, within the 'subject line' of their email, "Your Direct Debit is increasing" but within the text of that email were the words, "During a review of the account, we have noticed you have no direct debit set up."?!?!? Further to that, this email from them also included the words, "I have notice that your latest bill is based on estimated reads" (ignoring the fact that it should have been 'noticed' and not 'notice') which is nonsense as I have consistently submitted my meter readings each and every time they have requested me so to do. (That was one of the same situations with the 'request' about which I am disallowed from commenting). EDIT: I did, as their comment states, receive another email from them. That latest email stated that I had not submitted a meter reading since the 5th of February. My Rebel Energy app shows that I did submit an electricity reading on 28th of February but it does not show a gas reading and I always submit both at the same time! More proof that the 'title' of my review is totally accurate.