Rebel Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
I don’t know why there is no option for zero star . Worst service ever, after moving to other provider rebel still taking money. They took more than 6 month to set up my online account but i am still not able to login that account. If you try to contact them automated line says contact British gas , if you call British gas they says we don’t have access. What should i do because i paid more then £900 for 4 month and we are only 3 living
have been billed for the same period by both Rebel Energy and British Gas, and it has left me with a £246 bill from Rebel and British Gas now demanding £175 for that same timeframe. I paid Rebel Energy on 22 April and 19 May 2025, both times £123 — yet British Gas claims they were supplying my electricity starting 5 April. I've called and emailed numerous times to try and get clarity on billing periods, to cross-check what I actually owe — but still no clear response. On top of that, I can’t even log into my Rebel Energy account anymore to verify anything for myself. The lack of communication between Rebel Energy and British Gas is appalling. It is completely unacceptable how customers have been left in the dark and expected to chase down answers themselves, while being charged hundreds of pounds without proper explanation. All I’ve asked for is a clear breakdown of the billing periods and for Rebel to communicate directly with British Gas to confirm the payments I’ve already made. Do not bother replying with the usual “If you'd like to resolve this, please contact us” — I ALREADY HAVE. Repeatedly. Still no help. Sort this out. This is NOT how you treat customers.
Very quick resolution of the problem i had thank you Ezlin
Quick reply , solved the issue effectively,polite
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Janine was a great help she provided me with accurate calculations as well as taking me through an account plan to offset outstanding balance. Janine was understanding and considerate in her approach and I appreciate her support during the call.
Date of experience: March 17, 2025
Very helpful and patient
Date of experience: March 17, 2025
Jenine was very knowledgeable and helpful in resolving all my issues. She was very professional and empathetic which is very unusual for utility companies from my previous experiences. Highly recommend Rebel Energy.
Date of experience: March 17, 2025
The customer care i spoke was very polite and explanatory to me. Am very happy talking to her.
Date of experience: March 17, 2025
US
NeelamS was extremely helpful. I struggle with mental health and have ran up such a huge debt which I'm working on paying and rebel have understood. I hope I can pay this. It will take time but hope this energy company understands and helps me as they say, they like to help where they can...
Date of experience: March 17, 2025
I called Rebel at 8am sharp to discuss my query, my call was quickly answered by Phakamani Gambushe, who was incredibly helpful and patient. Excellent service and I am very grateful for his help.
Date of experience: March 17, 2025
I don't get why everything is so hard with this company. 1. They don't offer variable direct debit payments as they've not created this system yet. However, they keep telling Nous who set me up with them that they do, even though they keep telling me that they don't. Thus, you can only pay by direct debit if you pay a fixed rate, but I only want to pay for what I use. 2. There is no way to find out what your outstanding balance is through their app or their website, so I have to keep emailing them to find out the correct amount. 3. They don't provide any useful usage data via their app or website, because they haven't set that up properly yet. 4. When you make a payment you have to know the amount you want to pay, as the payment process won't tell you how much you owe. 5. It takes for too long to get basic answers for your questions. I'm currently trying to find out if my latest bill is a for a pay as I used viable payment or a fixed payment as the amount is the same as the last time they charged me for a fixed payment even though I kept telling them I wanted variable bills. 6. Because they don't offer variable direct debit, you have to manually pay for such bills. However, that won't stop them flooding your Rebel account with pending and failed direct debit payment requests, something they're unable to stop. To make it worse, it won't tell you that they're pending or failed direct debit payment requests on your Rebal account. You actually have to contact Rebel to find that information out. I have no idea if these failed payments requests will affect our credit scores, but they're not failing because the money wasn't in my account, but because of Rebels flawed direct debit system that can't do variable direct debit payments. 7. You will be made to waste a lot of time just trying to get basic things sorted out, because they have nothing set up correctly to provide a good quality service
Date of experience: March 17, 2025
US
Their website or app to log into an account has never worked. They were supplying the flat I moved in, they said I have to open up an account even if I want to change to another supplier. I opened up an account supposedly but never able to log in on website or app. Spoken to them a fee times, not helpful at all, keep saying delete app and download again and try or this and that. Just very annoyed that unable to see my usage, my payments, my bills online. They are sending paper bill, being posted always late sometimes more than 2-3 weeks from the date on the letter inside. I have still not received my February bill. I don’t even know if they are a legit company with this attitude, couldn’t trust them to make a direct debit. Addendum: They now confirmed they are having problems with website and app log-ins for an unknown period. From the reviews, it looks like they have the problem for years. Safe to say they don’t prioritize costumer’s right to see about their daily weekly electricity consumption. I don’t know why they kept asking me to restart my phone, delete the app and download again when I first joined them 6 months ago, when they clearly knew about the fact they don’t provide website/app access to their costumer.
Date of experience: March 16, 2025
