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Review summary
Rebel Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
I don’t know why there is no option for zero star . Worst service ever, after moving to other provider rebel still taking money. They took more than 6 month to set up my online account but i am still not able to login that account. If you try to contact them automated line says contact British gas , if you call British gas they says we don’t have access. What should i do because i paid more then £900 for 4 month and we are only 3 living
have been billed for the same period by both Rebel Energy and British Gas, and it has left me with a £246 bill from Rebel and British Gas now demanding £175 for that same timeframe. I paid Rebel Energy on 22 April and 19 May 2025, both times £123 — yet British Gas claims they were supplying my electricity starting 5 April.
I've called and emailed numerous times to try and get clarity on billing periods, to cross-check what I actually owe — but still no clear response. On top of that, I can’t even log into my Rebel Energy account anymore to verify anything for myself.
The lack of communication between Rebel Energy and British Gas is appalling. It is completely unacceptable how customers have been left in the dark and expected to chase down answers themselves, while being charged hundreds of pounds without proper explanation.
All I’ve asked for is a clear breakdown of the billing periods and for Rebel to communicate directly with British Gas to confirm the payments I’ve already made.
Do not bother replying with the usual “If you'd like to resolve this, please contact us” — I ALREADY HAVE. Repeatedly. Still no help.
Sort this out. This is NOT how you treat customers.
Jaydrin thank for your support this afternoon you made my day by using your professional skills in solving my problems. You are one in a million. I appreciate it.
God bless.
Amjad haqyar
I don't have any idea who these people are.
Today I received a bill to pay more than £400 for a service that I never had because I was with another provider, mandatory for the building where we were living. So it is very strange.
I made a complaint, but if nothing change I will contact the Local Authority.
I wish this company goes bankrupt so I don't have to put up with their stupidity.
I keep getting emails to setup a direct debit to an account I don't have.
In the past I contacted Rebel Energy and account shows no money owing and they said the account will be closed.
Never happens.
The email has no account numbers or supply address.
Rebel Energy is the most Useless company and I would advise everyone to stay clear.
Jannie, thank for your support this afternoon you made my day by using your professional skills in solving my problems. You are one in a million. I appreciate it.
God bless.
Gabriel.
Great customer service today from an agent called Sifiso! Assisted me with my query and how to check meter readings. Much appreciated. Very efficient and professional.
I am staying with Rebel Energy only because of the exit fee; otherwise, I would have already switched provider. As someone who recently moved to the UK, I am new to the billing system here. However, I have had no issues with other service providers (water, internet) or with my landlord and letting agency—everything has been smooth except with Rebel Energy.
I set up my contract in January, specifying that my start date should be February 24th. Despite this, Rebel Energy set my start date as February 13th. I contacted them multiple times—both via phone and email—to request the correction, and each time, I was assured that the change had been made. Unfortunately, it was not. My direct debit was still taken on February 13th, and the incorrect start date remained in place.
To avoid another incorrect charge, I called to request a change to my direct debit date. I was advised that this was not possible at that stage and was told to either cancel the direct debit through my bank (and reinstate it later to another date) or request a refund. I was assured that canceling it would not cause any issues and that I could reinstate it later. However, after canceling the direct debit, I received an email stating that this was a serious matter and that I could lose my discounted rate—something that had not been mentioned during my call.
I then contacted customer service again to reinstate my direct debit, and I was told it had been done. I requested a confirmation email, which I received, stating that everything was set up correctly, including a new payment date. However, nothing appeared in my bank app. I told them by email again, and they assured me that everything was okay. Despite all this, now, three weeks later, I have received another email instructing me to reinstate my direct debit online, which I have now done again.
Additionally, the app does not function correctly—it does not display my debit balance or energy consumption.
Lastly, a smart meter was installed, but unfortunately, it does not work properly. The battery lasts less than an hour unless it is constantly plugged in.
I do appreciate the kindness of (most of) the customer service representatives I have spoken to, but I believe these issues stem from lack of proper internal communication rather than individual errors. I sincerely hope these problems are resolved soon so that I can finally have a properly set-up direct debit, access my energy consumption details, and manage my usage accordingly.
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