Rebel Energy
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website or app never works
Their website or app to log into an account has never worked. They were supplying the flat I moved in, they said I have to open up an account even if I want to change to another supplier. I opened up an account supposedly but never able to log in on website or app. Spoken to them a fee times, not helpful at all, keep saying delete app and download again and try or this and that. Just very annoyed that unable to see my usage, my payments, my bills online. They are sending paper bill, being posted always late sometimes more than 2-3 weeks from the date on the letter inside. I have still not received my February bill. I don’t even know if they are a legit company with this attitude, couldn’t trust them to make a direct debit. Addendum: They now confirmed they are having problems with website and app log-ins for an unknown period. From the reviews, it looks like they have the problem for years. Safe to say they don’t prioritize costumer’s right to see about their daily weekly electricity consumption. I don’t know why they kept asking me to restart my phone, delete the app and download again when I first joined them 6 months ago, when they clearly knew about the fact they don’t provide website/app access to their costumer.