Rebel Energy
View company profile →
There systems are inferior
I don't get why everything is so hard with this company. 1. They don't offer variable direct debit payments as they've not created this system yet. However, they keep telling Nous who set me up with them that they do, even though they keep telling me that they don't. Thus, you can only pay by direct debit if you pay a fixed rate, but I only want to pay for what I use. 2. There is no way to find out what your outstanding balance is through their app or their website, so I have to keep emailing them to find out the correct amount. 3. They don't provide any useful usage data via their app or website, because they haven't set that up properly yet. 4. When you make a payment you have to know the amount you want to pay, as the payment process won't tell you how much you owe. 5. It takes for too long to get basic answers for your questions. I'm currently trying to find out if my latest bill is a for a pay as I used viable payment or a fixed payment as the amount is the same as the last time they charged me for a fixed payment even though I kept telling them I wanted variable bills. 6. Because they don't offer variable direct debit, you have to manually pay for such bills. However, that won't stop them flooding your Rebel account with pending and failed direct debit payment requests, something they're unable to stop. To make it worse, it won't tell you that they're pending or failed direct debit payment requests on your Rebal account. You actually have to contact Rebel to find that information out. I have no idea if these failed payments requests will affect our credit scores, but they're not failing because the money wasn't in my account, but because of Rebels flawed direct debit system that can't do variable direct debit payments. 7. You will be made to waste a lot of time just trying to get basic things sorted out, because they have nothing set up correctly to provide a good quality service