Rebel Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
I don’t know why there is no option for zero star . Worst service ever, after moving to other provider rebel still taking money. They took more than 6 month to set up my online account but i am still not able to login that account. If you try to contact them automated line says contact British gas , if you call British gas they says we don’t have access. What should i do because i paid more then £900 for 4 month and we are only 3 living
have been billed for the same period by both Rebel Energy and British Gas, and it has left me with a £246 bill from Rebel and British Gas now demanding £175 for that same timeframe. I paid Rebel Energy on 22 April and 19 May 2025, both times £123 — yet British Gas claims they were supplying my electricity starting 5 April. I've called and emailed numerous times to try and get clarity on billing periods, to cross-check what I actually owe — but still no clear response. On top of that, I can’t even log into my Rebel Energy account anymore to verify anything for myself. The lack of communication between Rebel Energy and British Gas is appalling. It is completely unacceptable how customers have been left in the dark and expected to chase down answers themselves, while being charged hundreds of pounds without proper explanation. All I’ve asked for is a clear breakdown of the billing periods and for Rebel to communicate directly with British Gas to confirm the payments I’ve already made. Do not bother replying with the usual “If you'd like to resolve this, please contact us” — I ALREADY HAVE. Repeatedly. Still no help. Sort this out. This is NOT how you treat customers.
Very quick resolution of the problem i had thank you Ezlin
Quick reply , solved the issue effectively,polite
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US
I called bc I got an email saying that I had an outstanding balance of a significant amount. Janine was kind, respectful and detailed when she was explaining why that happened. She was also very helpful in telling me that we could set up a payment plan. Didn’t feel judged or treated badly, she was very very graceful, kind and friendly. I called feeling nervous and anxious and turned off feeling a bit better about the situation
Date of experience: March 19, 2025
They answered the phone quickly, didn't make me jump through a million automated hoops, and got the problem solved quickly. I wish all companies had such useful CS.
Date of experience: March 19, 2025
Top company. Good to their word and excellent customer service. Very happy with the Rebels! 😊👍
Date of experience: March 18, 2025
US
I was very pleased Kirsten rang me having received my email. Because we were able to talk I explained my confusion and she had already worked out some helpful options for me. We agreed that after this payment, my dd would be reduced but that I could use the excess as credit or claim it back if I wanted. She also heard when I said I'd need to change my dd date and offered to address it straight away. The only reason it's not 5 is because the DD should never have been changed and I'd already been emailing and spoken to another colleague so it should never have been increased to need Kirsten to call me at all
Date of experience: March 18, 2025
He was very helpful and polite, he new what he was talking about, I was very impressed 👍👍👍
Date of experience: March 18, 2025
Jamie was very helpful in closing my account after moving house. Resolved quickly.
Date of experience: March 18, 2025
Mr Phakmani was patient, informed and helped me so well with my worried queries from today. He was courteous and very professional with me throughout. I now feel listened to and hopeful my issues will be resolved soon. Thank you. Dorothy
Date of experience: March 18, 2025
Was sold the wrong tariff, I was mis-sold an electric only tariff as was told the new address I was moving into was electric only from their sales team and did not have gas. When I moved in I found out it was electric and gas, and that they had put the wrong address in the contract which is why they thought it was electric only. They refused to cancel as it was past the 14 days cooling off period, but on their emails it shows the cooling off period next to the start date and not the sign date so was unclear as has not been 14 days from the start date. At this point just Trying to cancel and just pay the exit fee for their sellers mistakes. Unhelpful and would not recommend, have not responded to my query about just paying the exit fee to leave. Updates they offered the initial £106 back from sign up as they never provided any energy and admitted they had set up the wrong address plus £40 for the trouble. However they never sent either of these payments and then ceased trading so I guess I’m out £106 that they have effectively stolen from me.
Date of experience: March 18, 2025
I switched to rebel energy in October and set up a direct debit, was not getting bills and when i followed up with them it seems they had not been getting meter readings from smart meter and not bothered to get in touch to tell us this. I than supplied meter readings online but two weeks later i contacted them again to see if issue resolved but than informed the gas readings were not coming through, apparently some issue with their app. Getting in touch was easy and eventually resolved the issue but their lack of proactive communication that there was problem was frustrating.
Date of experience: March 18, 2025
