RE
Rebel Energy
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Frustrated by lack of pro-active communication
I switched to rebel energy in October and set up a direct debit, was not getting bills and when i followed up with them it seems they had not been getting meter readings from smart meter and not bothered to get in touch to tell us this. I than supplied meter readings online but two weeks later i contacted them again to see if issue resolved but than informed the gas readings were not coming through, apparently some issue with their app. Getting in touch was easy and eventually resolved the issue but their lack of proactive communication that there was problem was frustrating.