Rebel Energy
View company profile →
Mis-sold poor experience
Was sold the wrong tariff, I was mis-sold an electric only tariff as was told the new address I was moving into was electric only from their sales team and did not have gas. When I moved in I found out it was electric and gas, and that they had put the wrong address in the contract which is why they thought it was electric only. They refused to cancel as it was past the 14 days cooling off period, but on their emails it shows the cooling off period next to the start date and not the sign date so was unclear as has not been 14 days from the start date. At this point just Trying to cancel and just pay the exit fee for their sellers mistakes. Unhelpful and would not recommend, have not responded to my query about just paying the exit fee to leave. Updates they offered the initial £106 back from sign up as they never provided any energy and admitted they had set up the wrong address plus £40 for the trouble. However they never sent either of these payments and then ceased trading so I guess I’m out £106 that they have effectively stolen from me.