Rapid Medical Supplies Reviews

Was easy to order. Did get express shipping and it took a little longer then anticipated but was still less then a week. Product was easy to put together.

Products exactly as described and excellent value for money. Delivery was exceptionally fast (ordered Friday and delivered to Tasmania on Monday).

Ordered the product and it was delivered promptly,excellent customer service

No problems, goods were as described and delivery was amazingly quick.

Sturdy well designed product delivered rapidly

The item came promptly and as expected. Very well received by my father.

great product fast delivery, my dad in nursing home very happy

The very fast delivery of my order. (By the way, my surname is Levett not Elevett)

Excellent product, prompt delivery, easy assembly everything I needed, 10/10 for my healing process.

I purchased a Yippee brand Raised Booster Toilet seat from Rapid Medical Supplies on 8 February 2025. I am having a hip replacement soon so I have very limited mobility. When it came, there was only a tiny flyer saying screw bolts in tightly. I used the bolts & expander plugs provided but the bolts are loose inside the plugs and no amount of screwing can get them tight. They are loose and when you sit down, the seat slips around. I could fall off. I have spent the last 2 months begging Rapid Medical Supplies for help. After several unanswered emails, Support did reply, but they cannot help me because they don’t believe the bolts don’t fit. So I spent $135 on a booster seat that is dangerous, to the point of being unusable.

This company does not understand what the meaning of unsubscribe means. I've asked them to unsubscribe me and they tell me they have and yet I keep on getting emails from them. Just received one now asking me to review the products. What part of unsubscribe do they not understand?

I ordered 2 pairs of compression socks , good delivery, nice fit, would definitely use again !

Order No. #RAPID3243266. On 4th February 2025 I made the mistake of making an online purchase of an 'Adjustable Raised Booster Toilet Seat with Handles/Armrests - 3 heights' from Rapid Medical Supplies. My first issue is that on the website it said that this item was freight free. However, an hour later I received an email with a link to pay an extra $10 because Mandurah W.A. was outside of their free delivery area. If this was stated at time of purchase I would not have had too much of an issue with it, but it was not! I sent an email back to them saying that I was not happy about this. However, I badly wanted this seat due to some medical issues I am having, so I paid the $10.00. I received the item on 11th February, which is not too bad coming from the eastern states. There was an 'instruction' sheet in the box which turned out to be totally useless when I tried to install the toilet seat and I had difficulty figuring out how to actually attach it to the back of the toilet. There were two sets of different sized bolts in their bag of tricks, two strange looking plastic things that they possibly screw into (but not sure why as they are way too small for the connections on their toilet seat), Two set of larger bolts that did seem to fit their toilet seat and a few different plasctic bits which did not seem to fit together in any way. But there was nothing in the bag that could act as a 'nut' for the end of the bolts to connect under the back of the toilet. There was no way to tighten the screws/bolts to the toilet. My painful back was not able to to try to put the old toilet seat back in place, so I asked for an urgent reply as the seat was sitting on the toilet but was not secured in any way. I sent this email at 9.24pm on 11/02/2025 and I immediately received an automated reply saying they try to get back to me within 1 to 2 business days. I sent another email on 15th Feb asking why they had not replied to my email. No response! On 16th Feb I received an email from them asking me to take a short survey to let them know how I am doing and that they are committed to providing the very best service. Ha! What a joke! And the link did not work either. It is now 24th February and they have now replied to any of my emails. Fortunately, I gave the fittings that attached my old regular toilet seat to the toilet with the raised seat, and whilst it was quite awkward to do, the seat is relatively secure. I should have looked for reviews on the company before ordering, because there do not appear to be any good ones!

Not rapid dispatch its a lie paid for item on Tuesday still not received Thursday afternoon They advertise rapid dispatch false advertising

I have just returned from a cruise on the Cunard ship QE, where I was able to display my very underwhelming ‘rollator’ to all concerned. The left hand front wheel was wobbling uncontrollably and left me in fear of no support. The award winning design left me with nowhere to sit, as my rear end is wider than the small allocated space and not so importantly, the rubber knob off the front of the leg has disappeared. All in all, I am left in disbelief at your supposed 4.8 wonderful review. I tell the world quite the opposite! Stay clear! Incidentally, another traveller complained to me about her walker when I commented on the fact that they were the same make.

Like a dill, I thought I’d purchase a ‘2-in-1 Lightweight Wheelchair & Walker’ from an online company on 14Jan’05, for a better price than my local Hospital In The Home medical equipment retailer. How wrong I was to trust this mob. The product arrived the next day via courier, in its original unassembled ‘From China’ packaging. Great service from the warehouse staff and courier company, but not so much with the Customer Service. I knocked it up myself because the instruction sheet was as clear as mud and about as useful as t*ts on a bull, or a hip-pocket in a singlet. The securing bolts holding the handles to the frame were loose and one handbrake lever securing bolt was missing a nut. I emailed that mob and their generic reply ‘we’ll sort it out within 1-2 business days…..’ yeah, watch out for the bull crap because there’s heaps around. It’s been over a week. I won’t hold my breath. Rest assured I won’t be dealing with this mob again. No such thing as Quality Control with that manufacturer. I’ve sent several emails but all I got was the automated generic response. I wouldn’t mind so much if the nut-and-bolt setup was run-of-the-mill, but these fasteners are unique. How hard would it be for them to grab a nut and post it so I could fix their manufacturer’s lack of Quality Control. Yeah, I know, ya get what ya pay for. Support your local businesses. Update….25January2025. I just received a Follow-Up questionnaire, giving me the option of 1 to 5 stars. Have that automated email the 1-star (out of 5) treatment and submitted a comprehensive narrative via their ‘Contact Us’ link. Guess what, no personal response, only that automated response about their 1-2 day reply. I did get, however, a cartoon image of someone running, indicating that my 1-star response had started a positive response. Yeah, sure. Not holding my breath. Watch this space for the next chapter. (All because of the lack of quality control at the point of manufacture, or ‘you get what you pay for’, pay peanuts and you get……… .)

I purchased products on two occasions from rapid medical supplies and on both occasions there have been issues with the product (measurements inaccurately published on website, and poor quality manufacturing). On both occasions when the issues were raised with customer service, including the fact that these issues had safety implications for my child, there was no offer for a refund or even exchange in product. I was simply told that the product is fine and that I am basically imagining things (even when presented with photographic evidence). This company preys on vulnerable people with medical needs and has terrible customer service, which is appalling when they are online only and products cannot be inspected prior to purchase. The most recent email from them told me that I was ‘free not to purchase from our website’ which is absolutely what I will do, and I encourage everyone to do the same. This company is not to be trusted.

Delivery was fast and live chat was very helpful. Thank you Sarah and Izzy for your assistance.

Confusing delivery and no refund. Delivery times to WA were not clear and once I realised I was not getting the product on the day that I expect it I requested the order be cancelled as I arranged to receive the product from another supplier. Request to cancel was sent on Saturday 12th Oct, response received on Monday 14th Oct saying they wouldn't cancel or refund according to their T&C's. the product hadn't even been dispatched yet. What poor service in this day and age.

I bought a toilet chair/commode but was missing commode part. The box indicated it was an "Optional Extra" When I tried to contact rapid medical supplies It was almost IMPOSSIBLE!! They have a voicemail and never get back. Emails are unreturned and online chat is not connected with past sales??Nobody wanted to know until I got REALLY angry. A guy?? Rang me and stated he didnt realize it wasnt part of package and that supplies must of changed it. He apologised saying itd be sent and id recieve it in days. NOTHING!! Out of frustration of trying to connect i stated id contact A Current Affair for their lack of service and false advertising. I recieved a half smart email to return the chair to avoid anymore disappointment. If I could give ZERO Stars I would!!! How DARE they take advantage of people who need these type of supplies!!