Rapid Medical Supplies Reviews

I bought the DJMed oximeter, but it was defective; could not be induced to change modes to a readily readable arrangement and pulse beeping was erratic. I contacted Rapid immediately to ask for return, and they (reasonably) asked for a video they could send to the supplier, Dear Jane Medical. The supplier replied with a pathetic attempt to pass it all off as correct performance, so I sent another video. Within a day Rapid had contacted me to say although their supplier, DJMed, would not refund them or accept a return, they would refund me. The refund came within 2 days and included postage. This is 5-star support, much appreciated and I will be buying more from Rapid Medical.

I purchased a shower stool and a 4 wheelwalker for my 92 year old grandma. Within 3 days of my purchase, she had 3 falls and is now confined to a wheelchair. I have attempted to return the products unopened. I phoned several times, emailed, requested a returns form. No response, I drove to the Yatala address and the company doesnt even trade out of these premises. Terrible after sales support. Told to contact A Current Affair to make a complaint. They dont care, only money hungry grubs. Be aware when going to purchase anything from this company.

I recently purchased 3 clear face shields which can be worn with my own glasses underneath them. Whilst I have seen these face shields used on TV and thought what great idea, I have to say that I have never been so disappointed in a product EVER ! I know they are not expensive but the quality is appalling. They are supposed to be a medical product, yet are SOOOO dangerous due to the terrible visibility they give you due to the badly scratched Perspex ….they are just not usable. Though the third one is not scratched, the Perspex is so cloudy, I can’t see through it, therefore also making it a trip hazard ! I would love to attach photos, but can't, my advice is don't waste your money as you might have a bad fall due to the terrible viability they provide ! I really think you should remove these from market before someone has a serious injury due to the lack of visibility in this product !

Bought a product in December. Although it came on the next day delivery (which was great as I was travelling overseas). However, some parts were missing in the pack which was useless. I only opened the pack when I was overseas. Emailed the supplier with a follow-up, called them on the 1800 number, left messages multiple times with no response. Even completed a "contact us" form with the message about 3 times already with no luck till date. Be careful when you buy product from this supplier. Very bad service and experience. One star in for the next day delivery.

Rapid Medical Says they will send same day dispatch express delivery for orders over $100... After a week, the tracking says I am still going to be waiting another week!!! 14 days to deliver express is shocking! Tried to contact them.... no action or contact back

good quality product

Excellent service and very competitive prices will definately use Rapid Medical again

Excellent service. Even though I had accidentally written in the wrong address, antinol followed it up and I received the package only a few days after ordering! It had travel interstate all the way to Perth. Very happy thank you

Didn’t hesitate to chase up courier when parcel didn’t arrive and sent again when courier couldn’t locate item.

I have been waiting two months for an item that I paid extra to be sent via express post

rapid medical supplies took 3 weeks to deliver :)

Ordering through the website was very straight forward. First delivery took a lot longer than expected to arrive. When I called and actually spoke to a real person (nice surprise) he was fantastic. So nice and very helpful, sent through the requested email within the hour. Second delivery was within its delivery time frame stated on the website. I will definitely be ordering through Rapid Medical again.

Love the sectioned First Aid Kits. Hopefully never have to use it...but will be perfect for the caravan. Prompt delivery.