Rapid Medical Supplies
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Zero Customer Service and products not great either.
Order No. #RAPID3243266. On 4th February 2025 I made the mistake of making an online purchase of an 'Adjustable Raised Booster Toilet Seat with Handles/Armrests - 3 heights' from Rapid Medical Supplies. My first issue is that on the website it said that this item was freight free. However, an hour later I received an email with a link to pay an extra $10 because Mandurah W.A. was outside of their free delivery area. If this was stated at time of purchase I would not have had too much of an issue with it, but it was not! I sent an email back to them saying that I was not happy about this. However, I badly wanted this seat due to some medical issues I am having, so I paid the $10.00. I received the item on 11th February, which is not too bad coming from the eastern states. There was an 'instruction' sheet in the box which turned out to be totally useless when I tried to install the toilet seat and I had difficulty figuring out how to actually attach it to the back of the toilet. There were two sets of different sized bolts in their bag of tricks, two strange looking plastic things that they possibly screw into (but not sure why as they are way too small for the connections on their toilet seat), Two set of larger bolts that did seem to fit their toilet seat and a few different plasctic bits which did not seem to fit together in any way. But there was nothing in the bag that could act as a 'nut' for the end of the bolts to connect under the back of the toilet. There was no way to tighten the screws/bolts to the toilet. My painful back was not able to to try to put the old toilet seat back in place, so I asked for an urgent reply as the seat was sitting on the toilet but was not secured in any way. I sent this email at 9.24pm on 11/02/2025 and I immediately received an automated reply saying they try to get back to me within 1 to 2 business days. I sent another email on 15th Feb asking why they had not replied to my email. No response! On 16th Feb I received an email from them asking me to take a short survey to let them know how I am doing and that they are committed to providing the very best service. Ha! What a joke! And the link did not work either. It is now 24th February and they have now replied to any of my emails. Fortunately, I gave the fittings that attached my old regular toilet seat to the toilet with the raised seat, and whilst it was quite awkward to do, the seat is relatively secure. I should have looked for reviews on the company before ordering, because there do not appear to be any good ones!