Qure Skincare Reviews

I have used the product 5 times and no change in color or fine lines. So far very disappointed. Karla Scroggins

I had such a great experience with Qure’s customer support team! Kristian was absolutely wonderful — so kind, understanding, and incredibly efficient in resolving my issue. He handled everything quickly and made the whole process smooth and stress-free. It’s so refreshing to deal with a company that truly cares about its customers and stands behind its products. I’m really happy with how everything was handled and can’t wait to get back to using my Q-Rejuvalight Pro Facewear. Thank you again, Kristian and the Qure team, for the amazing service!

I have never experienced such an exceptional cx service. Prompt and helpful right from the very beginning. The support team listen,empathize,understand and value their customers needs and take prompt action to resolve the issue. Guaranteed customer satisfaction!!

My review is prior to receiving my product and concentrates on customer service. I had some questions with regards to the protocol when using the micro needling system and where ut fits in with my current skincare regime. Within half an hour my questions were answered succinctly and in detail.

I accidentally tossed the screw bottle for the micro-infusion system. Abby with the Qure Customer Care team responded quickly and is shipping a replacement one to me at no cost. Great customer support 👏

I purchased the LED mask and it is difficult to say if it had great results, but it did what it claimed. The design may be a challenge for some, because it is a hard mold which may not be suited for all facial shapes and sizes. It also means that key areas are not getting covered, and there's no easy way to jerry rig it. My biggest problem is that the electronics started to fail early on. The unit stopped charging properly and therefore became essentially unusable with cycles of less than 2 minutes as the max time it would work. I believe they guarantee the lights to work 1000s of hours, but if your mask won't turn on, that's irrelevant. I probably had less than 20 hrs of use out of an item that is listed for $400. I've bought laptops for less and used them for years and years. At this price point, one expects a reasonable amount of longevity. They have a short warranty in comparison to other products on the market, at only one year, and they are not interested in fixing problems with their product. You can read on reddit case after case of the same problem with the charging port. So it's something they must be aware of. You have too many options now for infrared, including an infrared blanket, to waste your money taking the chance on this one. It may serve its purpose but be prepared to have to buy a replacement year over year.

Absolutely amazing customer service. They replaced my defective mask even after many uses. Also I LOVE this mask. It's so comfortable and it works fast.

I purchased a specific product, without ordering the main serum. What I discovered was the product I ordered needs to be put into the bottle of the main serum. Long story short the caps with the needles did not fit the bottles of serum I ordered. The company immediately said they would send me one main serum bottle and a new top and a box to keep them in. Cost to me is nothing!! they were also very prompt and answering my concern about the needle caps not fitting the bottles I received… I give them five stars*****

Well I’m a long time customer and will only use their red light mask as it’s so quick , easy to pop on and off and the effect it gives is amazing. They respond within minutes if you have a question and always discounting when they can. I honestly customer care is a big deal for me and this company is quality. Can you tell I love them 😊

Not only are the products amazing but custom service goes above and beyond to handle your issue with care and speed.

Customer service was beyond five star. They resolved my problem within 15 minutes oof emailing them. They know how to treat their customers.

Qure has excellent customer service. They were so quick to respond and help me with the issue I had even though it was kinda my fault! They are awesome

I would like to say special thank you to Marianne D who acknowledged and understood my concerns and handed my issues promptly and acted immediately by dispatching a replacement order that courier FedEx failed to deliver to tge correct delivery address and claimed the package was signed by me when this was not the case. Thank you Marianne.

I like that they are seeking and taking customer feedback. It speaks volumes of their dedication to provide a quality product.

I did my research and found Qure was the right one for me. It didn't disappoint. The water in my town isn't the best. I feel better using Qure. Also, the customer service is great. You get to talk to a human and someone who cares about any little hiccup you might have.

I honestly was a bit hesitant about doing this at home, wasn’t really sure what direction to go in, maybe pondered about purchasing for a few months, but let me say that I am excited that I did. I used this micro needling for the very first time yesterday and while I think I saw my face looking a bit brighter, maybe it’s too soon to tell! The product feels like silk on my skin and I cannot wait to see how it transforms the appearance on my face soon. I did call customer service to check on a few things, just to make sure I was feeling confident in the application process, my experience there was truly incredible as well, very knowledgeable about the process and I was very appreciative of that. Great start.

This was the second time that I contacted Qure customer service, and they've been amazing both times. The first time, I just needed some guidance in how to use the micro infusion tools. The person on the chat was so helpful and took her time to offer suggestions. Fast forward to my second interaction, and Ian just blew me away. He took care of my issue, he was quick to respond, and he was super nice. Great products and amazing customer service....it's hard to find that these days! Thank you!

Outstanding! Not only you have very high quality products but you have the best customer service team, I’ve never experienced such service. Truly remarkable!

Really good customer service, extremely helpful and generous when a part went missing/needed replacing. Highly recommend their products

Hi All, I have a very sensitive skin, I dont use any product that attack my skin into having an acne and dark spots. I'm iny 40's and I needed something to make my skin more looking like younger. I've seen the reviews about the QURE and decided to own it myself. First time using it didn't use numbing cream and it was too painful for me. Second time using, I was able to use numbing and enjoyed the process all the way. I have to admit, I loved the outcome.. I see the result right after the infusion.. It does really made my skin looking different day by day.. The customer service was awesome, they are pro-active on responding on emails with questions. They helped on how to use from the start and now I'm on my Third session. My 1st and 2nd, I was guided by a customer agent and used the dark spot serum. My 3rd session will be the wrinkle. I can't wait to see another results. By the way, I was asked by my co-workers if I ever had any bottox or face lift done. This is the 2nd time I used my QURE, and I kept getting good feedback from co-workers and friends. Im loving it, and would like to share to my family and friends.