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HomeBusiness ServicesQantas Reviews

Qantas Reviews

3.9166666666666665 out of 5 stars
3.9166666666666665 out of 5 stars
3.9
|Great|12 reviews

Last reviewed 1 week ago

TrustScore

3.9
3.9166666666666665 out of 5 stars
Great
5 out of 5 stars
4
4 out of 5 stars
4
3 out of 5 stars
3
2 out of 5 stars
1
1 out of 5 stars
0
12 reviews in total

Review summary

Reviewers generally appreciate Qantas for its excellent flight experiences and professional crew. Many highlight the smoothness of flights and the quality of service, with several noting the airline's strong safety standards and reliability. Customers enjoy the comfortable lounges and the overall premium experience, especially in business class, where the amenities and meal quality receive high praise. However, there are notable complaints regarding customer service, particularly in situations involving flight cancellations, where some found the support lacking and the rebooking process frustrating. Additionally, while the in-flight entertainment is well-received, some passengers mention cramped seating and high baggage fees as drawbacks. Overall, Qantas maintains a positive reputation, though there are areas for improvement in customer service.

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See what reviewers are saying

Jennifer Martin
Jennifer MartinFeatured

A week ago

3 out of 5 stars

Decent airline but expensive baggage fees

The flight itself was comfortable and arrived on time. However, the baggage fees are quite steep compared to other airlines. Service was good but not exceptional.

John Thompson
John ThompsonFeatured

A week ago

3 out of 5 stars

Great entertainment but cramped seating

The in-flight entertainment system is top-notch with lots of current movies and TV shows. However, the economy seats felt quite cramped on the A330. Food was surprisingly good for airline standards. C... See more

Matthew Davis
Matthew DavisFeatured

A week ago

5 out of 5 stars

Smooth international flight experience

Flew Sydney to Singapore and everything went perfectly. Check-in was quick, boarding was orderly, and the flight departed on time. The crew were attentive and the aircraft was modern and well-maintain... See more

Jennifer Martinez
Jennifer MartinezFeatured

A week ago

5 out of 5 stars

Excellent service and comfortable flights

Flew with Qantas from Sydney to Melbourne and was thoroughly impressed. The cabin crew were professional and attentive throughout the flight. The in-flight entertainment system had a great selection o... See more

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Jennifer Martin
Jennifer Martin
1 reviews•Experienced
Featured
8 days ago
3 out of 5 stars

Decent airline but expensive baggage fees

The flight itself was comfortable and arrived on time. However, the baggage fees are quite steep compared to other airlines. Service was good but not exceptional.

Helpful?
John Thompson
John Thompson
1 reviews•Experienced
Featured
8 days ago
3 out of 5 stars

Great entertainment but cramped seating

The in-flight entertainment system is top-notch with lots of current movies and TV shows. However, the economy seats felt quite cramped on the A330. Food was surprisingly good for airline standards. Crew were friendly but seemed a bit rushed during service.

Helpful?
Matthew Davis
Matthew Davis
1 reviews•Experienced
Featured
8 days ago
5 out of 5 stars

Smooth international flight experience

Flew Sydney to Singapore and everything went perfectly. Check-in was quick, boarding was orderly, and the flight departed on time. The crew were attentive and the aircraft was modern and well-maintained. Very satisfied with the overall experience.

Helpful?
Jennifer Martinez
Jennifer Martinez
1 reviews•Experienced
Featured
8 days ago
5 out of 5 stars

Excellent service and comfortable flights

Flew with Qantas from Sydney to Melbourne and was thoroughly impressed. The cabin crew were professional and attentive throughout the flight. The in-flight entertainment system had a great selection of movies and shows. Boarding was efficient and on time. Only minor complaint is that the food could be improved, but overall a very pleasant experience.

Helpful?
David Miller
David Miller
1 reviews•Experienced
8 days ago
2 out of 5 stars

Disappointing customer service

Had to deal with a flight cancellation and the customer service was unhelpful. Took hours to get rebooked and minimal compensation offered. The actual flight when it happened was fine, but the handling of disruptions needs improvement.

Helpful?
Sarah Johnson
Sarah Johnson
1 reviews•Contributor
8 days ago
4 out of 5 stars

Good value for money on domestic routes

Regular traveler with Qantas for work trips. Generally reliable service and reasonable prices for domestic flights. The frequent flyer program is decent too.

Helpful?
Barbara Perez
Barbara Perez
1 reviews•Contributor
8 days ago
3 out of 5 stars

Mixed experience on international route

The long-haul flight to London was comfortable with decent legroom in economy. However, the check-in process was quite slow and chaotic at the airport. The meal service was average at best. Entertainment system worked well and the crew were helpful when needed. Would fly with them again but hope they improve their ground services.

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John Garcia
John Garcia
1 reviews•Contributor
8 days ago
5 out of 5 stars

Outstanding business class experience

Upgraded to business class and it was worth every penny. The flat-bed seats were incredibly comfortable for sleeping. Exceptional meal quality and wine selection. The lounge access was a nice touch. Flight attendants went above and beyond to make the journey pleasant.

Helpful?
Karen Rodriguez
Karen Rodriguez
1 reviews•Contributor
8 days ago
4 out of 5 stars

Excellent safety standards and reliability

Feel very confident flying with Qantas due to their excellent safety record. The pilots always provide clear communication during flights. Cabin crew are well-trained and professional. The aircraft are well-maintained and modern. Premium pricing but you get what you pay for in terms of reliability and safety.

Helpful?
Susan Hernandez
Susan Hernandez
1 reviews•Contributor
8 days ago
4 out of 5 stars

Clean aircraft and professional crew

Impressed with the cleanliness of the aircraft and the professionalism of the crew. The safety demonstration was clear and the flight was smooth. Snack service was limited but adequate for the short flight duration. Would recommend for domestic travel.

Helpful?
Barbara Wilson
Barbara Wilson
1 reviews•New Reviewer
8 days ago
5 out of 5 stars

Premium airline experience

From check-in to arrival, everything was handled with professionalism. The lounge facilities were excellent with good food and comfortable seating. Flight was smooth and crew exceeded expectations with their service level.

Helpful?
Andrew Wilson
Andrew Wilson
1 reviews•New Reviewer
8 days ago
4 out of 5 stars

Reliable airline with good punctuality

Always choose Qantas for domestic flights. They're consistently on time and the staff are friendly.

Helpful?

Frequently asked questions for Qantas

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About Qantas

Qantas is Australia's flag carrier airline and one of the oldest continuously operating airlines in the world, providing domestic and international passenger and freight services. The company operates flights to destinations across Australia, Asia, Europe, North America, and other regions, offering various service classes and frequent flyer programs. Qantas also provides related aviation services including aircraft maintenance, catering, and ground handling operations.

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