Pure Electric UK Reviews

Great Service as Always Thank You

Easy to order online and a quick delivery 😊

The customer service has been amazing 5*** I have been dealing with Edward and he can to do enough to help. The scooter has been playing up, the very next day has a box dispatched to us and arranges a courier collection. Incredible!

Post purchase communication was excellent and the setup tutorial that was sent was very helpful

Excellent customer service experience from one of your agent Mr Edward M. Thank you again for your patience and kind responses with assisting me with my enquiries and resolving the matter.

Had a small problem with the reflectors falling off which has now stopped and Pure sent me some spares so thanks Pure ..A1

Found the site easy to use and find what I wanted, Delivery was quick and in some cases free.

Perfect no problems with this scooter

Arrived fine and works. Just not very good and certainly doesn't last as long as it says I got about 10 mile from a charge. And hill wise it struggles on 10 degree slopes, its ok on a flat however I'd avoid all pure scooters.

After 3 months their electric scooter (pure air 3) showed in the display an error code. I reported the problem and the attention received was fantastic. Quick reply from the after sale service (through email) and they were very helpful. Sent a return box with instructions, box picked up by courier organised by the Pure company. Returned the scooter and within a week they made the diagnosis and sent a new one. Great after sale experience.

Easy to use website. Customer service were helpful. Instructions on how to assemble were very clear. Product was packaged very well.

Good to deal great website very clear and concise, delivery spot on, packaging very good, clear manufacture instructions. Al in all a good purchasing experience

Fabulous engineering on the pure electric pro 3. Great customer service. Lots of information on the website including video reviews. Really impressive company.

Wuick and amazing sorting any problems or parcels

Had an issue with my sons scooter and the team quickly and effectively arranged for collection of the scooter, examined it and deemed it a non repairable issue and provided us with a new replacement under warranty. Cant fault their service. Would highly recommend.

Great service who resolved my issues and queries quickly

Nice scooter and the longest battery life.

Easy to deal with, response time was good. Parts were reasonable cost. Service was good.

Love this scooter. Having been a frequent Lime user for close on a year, I decided to invest! The ride position and everything about this product is so much better that the hire ones with the exception of suspension. That being said, shifting weight and riding the bumps is made very easy by the forward facing position so with a little practice, its easy to navigate the bumps. I also run a campervan hire business so frequently away on campsites. The compact size of the Advance + is just the ticket and takes up very little space in the van and makes for an excellent mode of transport for trips to the shop etc and means things get done quicker, easier and without the need to pack up camp. I had an issue with the first unit which was quickly resolved with a replacement and excellent coms from the company. I would absolutely recommend this to anyone considering!

Scooter has stopped switching on after 3 weeks. Contacted Pure two days ago but no response yet and a very upset son.