Very fast delivery and product as…
Very fast delivery and product as described

10 months ago
Ordered my husband and my self a pro 4 max electric scooter. Orders it on the Friday. Excellent communication all the way through it being sent out to us. Delivery exceptional. Arrived next day. Well... See more
10 months ago
the scooter is used and not in working order
Very fast delivery and product as described
The scooter is not too fast excellent torque up hill and on the flat. Waterproofing is pretty good. Care must be taken in the rain and on damp surfaces. The lights are excellent good coverage wide beam. Safe charger cuts out when fully completed. The ride is pleasant enough for the speed. Cruise control is handy. would benefit short city and longer explorative journeys. Watch your power levels on longer journeys.
Poor customer service. Worse I have seen. Do not buy from these guys they will trap you and not respond!
Issue with scooter. They replaced it quickly. Working like a charm.
Came next day
Not happy at all bought a air pro bike In June had to spend 100 plus pounds on it as the tyres not right no help from customer chat to
PURE is the best brand !!!
Quick fast delivery
After being 4 months out of warranty the H2 issue happened, purchased new brake leaver and still issues and advised to use the local authorised dealer, £600 spent, not the greatest experience
Lovely scooter, not too heavy to carry, very easy to set up and use. I highly recommend, definitely worth every penny.
I’m very disappointed with the scooter I purchased from Pure Electric company, I have been using an electric scooter for a while now and I never had any problem till I decided to upgrade and get one from them. I bought the scooter not too long ago. The day I purchased it and I tried to use it, the tires were good for some minutes then the back tire went bad suddenly. I sent an email but said that tires are not part of the warranty and I needed to get another tire. I did that from their website and the tube in the new tire got bad that same day after getting it fixed in. I got another tire again which I am using now. Now I emailed them on a different issue with the scooter and they are yet to reply and it’s almost 3 working days now. With all this being said the scooter looks good and felt really good while it was working properly.
It was a very simple process and delivery was very speedy I have no complaints
Love it, could be more powerful for hills but it's still good 😊
Good communication
brilliant service quick delivery parts fit
Great site for parts etc delivers quickly
We brought this scooter for our camping trips in our van and it's been brilliant so far using it in France. It charges easy, has some great safety aspects - brake light, indicators - and it's super easy to use. The app is also very good and I particularly like the locking. It is really heavy though and so difficult for me to carry it.
Very good product with great customer support..
Has a fault reported it was asked to pack it up let them know they collected it next day not bad to say the warranty had run out
Quickly, efficiently. Contacting a consultant ☆☆☆☆☆ delivery ☆☆☆☆☆
Based on analysis of 197 reviews rated 1-2 stars for Pure Electric UK
“Reaching their customer service is even worse”
“No response via email, Facebook messenger (automated messaging) instagram and via web chat”
“AVOID THIS COMPANY – SHOCKINGLY POOR CUSTOMER SERVICE I have never dealt with a company that shows such blatant disr...”
“Same as previous review, purchased a scooter 4 day ago (next day delivery) and haven’t heard anything since”
“Took payment and order not sent”
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Pure Electric UK is a leading online retailer specializing in electric scooters and micro-mobility solutions. The company offers a diverse range of e-scooters designed for various consumer needs, emphasizing performance, reliability, and comfort. With a focus on innovative features such as GlideMotion suspension and compact designs, Pure Electric UK caters to urban commuters and adventure seekers alike, providing products that enhance mobility. Customers can purchase e-scooters directly from the company's website, www.pureelectric.com, where they will find a selection of models available with competitive pricing and stock located within the UK. The company also supports its products with warranties of up to two years and offers next working day delivery, making it a convenient choice for those looking to embrace electric micro-mobility options.
Pure Electric UK receives a mixed reception from customers, with a notable 67% of reviews reflecting positive experiences. Many reviewers praise the scooters for their quality and performance, highlighting the excellent service during the ordering and delivery process. For instance, some customers report quick delivery and outstanding support, especially in challenging situations. However, a significant number of complaints focus on poor customer service and product reliability. Issues such as scooters arriving in non-working condition, delayed deliveries, and unresponsive customer support are frequently mentioned. Additionally, concerns about high maintenance costs and battery performance are prevalent. Overall, while Pure Electric UK has garnered a loyal customer base, the recurring issues with service and product quality detract from its reputation.
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