Pure Electric UK
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Warranty repair returned not even fixed and with more damage than when it was sent off
Sent my Pure Electric Flex to Pure via their warranty portal online. Scooter had an issue with the connection from the wheels to the handlebars no longer in alignment and off by 90 degrees, as well as the left hand side grip which is temperamental while unlocking and locking. Scooter was delivered today via Moose. On first inspection, the courier has ripped the box and scuffed rather badly the folding footstep, which I could possibly live with. I unpacked the Scooter and to my amazement the scooter has none of it's faults rectified. It's quite literally in the same faulty condition it was sent off in. **Do not buy a Pure Electric Scooter, as their after sales service is absolutely by far the most frustrating company I have ever dealt with** **Update. Pure agreed to replace the faulty broken scooter with a brand new replacement after they collected the faulty broken Pure Flex Scooter. Scooter collected by DPD. Pure confirmed receiving back. Apparently, they need to check the faulty broken Scooter first before sending a new one. So far it's been a week and STILL no replacement received??? 😕