Lloyds Bank Insurance
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Non existent customer support
Wanted to order some foreign currency from my account. There was a technical error with the app multiple times . I tried logging off / on as suggest, didn't work, waited a while and tried again, still didn't work. Used online 'chat help' which is just AI nonsense which took me.back to the app which is where I started. Messaged on Facebook and 3 different people answered in the conversation thread and clearly hadn't a clue what to do, probably management. Phoned up and said the recorded message 'unable to order foreign currency through due to a tech fault ' it then said I couldn't order currency by phone and hung up Phoned again and spoke to to someone who suggested I visit my local branch, I said I would love to but you closed it and it's now a charity shop. At this point I decided it wasn't worth the hassle so will get my currency elsewhere. One star is one star too many.