Review summary

PSA Finance UK Limited has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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PR

PAUL RICKARDS

5 out of 5 stars
I have been using PSA Financial…

I have been using PSA Financial Services Limited for two years now following a recommendation to seek advice on ameliorating all of my work pensions. Raividas Jay has met with me to undertake a review of my pension plans and the trends for each year as my financial circumstances might change occasionally. The meetings are informal and are geared towards securing the best outcome for me rather than anyone else so is truly independent of other interests which is great. I would highly recommend them as a company and for the support their staff provide.

DF

DECHATRETTE FREDERIC

1 out of 5 stars
Plus que lamentable refus de stellantis…

Plus que lamentable refus de stellantis de modifier une date de prélèvement pour le crédit voiture prélever le 31 le salaire est virer le 2 ou 3 donc découvert tout les mois 👎 malgré 3 appels et un courrier rien à faire je suspend le prélèvement et saisie le médiateur ce jour

FP

Fotojope P.

5 out of 5 stars
La experiencia perfecta

La experiencia perfecta, Pascal el vendedor de Carza, muy atento, me ha acompañado en mi primera experiencia con un Peugeot 2008 híbrido automático, de momento la experiencia genial.

MC

Ma Carmen Baquero

5 out of 5 stars
Todo genial

Lo mejor la atención de Jordi del concesionario Opel de Mataró. Sus explicaciones y seguimiento correctísimo. Acabo de comprar el coche así que espero todo siga bien.

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All reviews

317 total • Write a review

Showing 251 - 260 of 313 reviews
AE
1 out of 5 stars

Average rating says it all

The split of responses says it all, at end of term asked for extension of 2 months, was offered 3 agreed date to send car back and told them sending back, still tried to take Balloon payment which was rejected by Bank, they escalated had to make formal complaint. They have no concept of a fair process outside of their standard

Date of experience: September 25, 2020

T
1 out of 5 stars

CORRUPT?

I bout a vehicle through PSA Finance, I had the vehicle for approximately two weeks when problems began to show with the vehicle transmission. After chasing PSA and the vehicle dealership for repair for about three month I took the case to the financial ombudsman service. The financial ombudsman service lunched an investigation, where an advisor passed the case off as PSAs responsibility. The vehicle still hasn’t been repaired after 14 months from the original complaint and nearly 4 month after the ombudsman’s final decision. Customer relations advisors are always “busy” and requested call backs never happen. Emails take about two weeks to receive a reply. I’m Constantly getting passed from one person to another. I would strongly advise taking a wide berth! They won’t do the right thing and repair vehicles when their liable.

Date of experience: September 21, 2020

IW
1 out of 5 stars

Peugeot 2008. They are frauds and scammers.

my car peugeot 2008 model given and now I gotta pay £324 fine according to manheim inspection unit for accusing me of painting 1 door panel mate i told you, prove to me its been painted. I polished the car and just cause door looks new not my fault. I aint paying jack all. I deny it. Low mileage, excellent condition car i meant the best condition peugeot you will see on the road an they trying to fine me haahah. You aint getting nothing. NEVER PURCHASE A CAR FROM ANY PEUGEOT DEALER SHIP. The sales man is a fraud from chiswick peugeot dealership. Its all a fake. thankgod I came out of this long 3 year contract. Its a headache. Go buy a car outright for 20k you are better off being 2nd hand aswell. No scratches on the alloys, perfect cleaned inside. Dodgy people. Bye bye peugeot and bye bye psa and manheim frauds. Lastly just got a call for psa into why I havent paid for this month? Mate i dont even have the car manheim took it from me. Stop calling me frauds

Date of experience: September 15, 2020

DS
1 out of 5 stars

Psa finance do not care Peugeot been…

Psa finance do not care Peugeot been paid now psa will say what they like long as monthly payments made please please do get get finance with psa do not buy Peugeot from motorline Gatwick all saleman liar's frauds even management i danny sahota can prove it .stay clear Gatwick motorline they promise you lot them say their salesman didn't say it once paper work signed .£700 pm for Peugeot traveller that give us 32.5 mpg we pay £700 pm Mercedes s class cheaper toget long run n come with no lies dramas Peugeot gatwick motorline one place stay clear from ...Paul Lodge was our saleman promised service plan n every thing else took his commission n left what company is this motorline Peugeot Gatwick

Date of experience: September 7, 2020

C
1 out of 5 stars

Appalling service and attitude

Appalling service and attitude. I called to update my address and noticed that my name had not been changed either. I passed data protection by answering all relevant questions. The advisor informed me she couldn't update my address until I had emailed them my marriage certificate. She was quite happy to leave an incorrect address on my policy document which is a clear breach of my data protection. She refused to let me speak to a manager or the complaints team. She was rude and argumentative. Disgusting.

Date of experience: August 26, 2020

EB
1 out of 5 stars

I agree with previous reviewers.

I agree with previous reviewers. And would like to add what a useless service PSA is, absolute waste of time, getting them to do anything, reply to mail, get anything done in respect of their lousy vehicles not to mention the dealerships! Absolute Joke.

Date of experience: August 24, 2020

Mc
1 out of 5 stars

I wish I could give them a zero

I wish I could give them a zero, bloody useless, we had complained to PSA about our faulty new peugeot 3008, the first at 3 months they sided with the garage as did the omdusman, at no pint did they ask for our proof! A year on and complained again as finally customer care agreed to us taking to a different garage who found faults but had car for 4 months due to getting parts. Complained again to PSA to the seemingly lovely Layla who said all the right things but did sweet FA! Countless times we called offered ring backs which never happened no one answered any of our emails, then all of a sudden cased closed, still haven't got an answer to why. Stopped paying monthly instalments then they contact us, again the lovely Layla has come out of hiding but basically told nothing we can do, and because of the time we cannot even raise it with the financial ombudsman. A really awful company no customer service not interested. Never use

Date of experience: August 21, 2020

DR
1 out of 5 stars

Estafa

Tres meses detrás de ellos : finalicé mi préstamo pagando por anticipado 3000 euros en los que se incluye 100 euros de penalización de no sé que historia.,..mi sorpresa que me seguían cobrando al principio de cada mes y llamándome una empresa de gestión de cobro ajena... A lo que me respondían que no podían arreglar ellos nada y psa Madrid sin coger el teléfono ( los trabajadores estarán en casa cobrando un erte así va España) . Ayer por fin a día de 4 de agosto me cogieron el teléfono ( todo se liquidó el 21 de mayo) y ahora me reclaman 6,99 por cada uno de los meses transcurridos de un seguro vinculante a este préstamo.Ni he recibido un más mínima disculpa por el servicio de mirda que me han dado, me borraron la cuenta que tenía asociada a su página web sin poder entrar y hacer ninguna gestión, no he recibido la carta de pago( la he reclamado dos veces vía web)y ayer cuando hable con el operador me reclaman 13.98 que Page al instante y hoy me mandan un mensaje que debo 20 y pico ... Esto es frustrante ( malditos incompetentes y ladrones) Solo espero que sí has llegado leyendo hasta aquí y vas a comprar un coche y necesitas financiera que acudas a una de verdad en la que tenga atención , oficina física ,un poco de vergüenza y ética.... No os he podido poner vuestro Nota real porque no me deja cero estrellas. PSA finance España os estáis cubriendo de gloria

Date of experience: August 6, 2020

NC
1 out of 5 stars

Disastrously useless Conduct of a business

Non existent customer service.Due to COVID we were told to hang on to our three year lease vehicle after contract ended on 1st June 2020.We were told we would be contacted ASAP regarding a final inspection and subsequent collection within 3-5 days after that.We were asked to keep car safe and insured meantime.The car was cleaned and valeted ready for the inspection which was eventually arranged exactly two months after end of contract!(30July2020).Three days before the car developed a fault with handbrake and would not allow the car to start!Result:inspector from Mannheim Auctions was not able to inspect and process was aborted.PSA Finance said it was our problem!I pointed out that diagnostics would prove time of fault and the car was way beyond the original termination date and parallel warranty.Subsequently we have recurved no response or solution from them and the security /I.D.farce required each time you call is ludicrously lengthy.The only reply we have had is an email meant for another customer disclosing all his personal info! So much for Data Protection.Has anyone actually managed to resolve a similar situation as I note others who have posted have had similar issues with PSA Finance?Well done to all the others who have highlighted what seems to be a ridiculous and incompetent outfit.

Date of experience: August 5, 2020

MT
1 out of 5 stars

Absolutely horrendous to deal with as a…

Absolutely horrendous to deal with as a dealer for paying off finance settlements on part-exchanges. No dealer option to settle over the phone or when trying to pay by BACS wouldn’t take it through a bank transfer. They take cheque which I sent off didn’t hear any for 2/3 weeks, so had to cancel the cheque. Due to the part-exchange being sold I had to transfer the money to the previous customer to settle!!! Then a week later due to Barclays writing the wrong cheque number in they have taken £5500 more and are uncontactable to return my money. I’m not surprised they have bad reviews it’s absolutely disgraceful and the FCA should be onto them as it must be unlawful. Mark @ Tonge car sales.

Date of experience: August 4, 2020

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