★Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
PSA Finance UK Limited has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
I have been using PSA Financial Services Limited for two years now following a recommendation to seek advice on ameliorating all of my work pensions.
Raividas Jay has met with me to undertake a review of my pension plans and the trends for each year as my financial circumstances might change occasionally.
The meetings are informal and are geared towards securing the best outcome for me rather than anyone else so is truly independent of other interests which is great.
I would highly recommend them as a company and for the support their staff provide.
Plus que lamentable refus de stellantis de modifier une date de prélèvement pour le crédit voiture prélever le 31 le salaire est virer le 2 ou 3 donc découvert tout les mois 👎 malgré 3 appels et un courrier rien à faire je suspend le prélèvement et saisie le médiateur ce jour
La experiencia perfecta, Pascal el vendedor de Carza, muy atento, me ha acompañado en mi primera experiencia con un Peugeot 2008 híbrido automático, de momento la experiencia genial.
Lo mejor la atención de Jordi del concesionario Opel de Mataró. Sus explicaciones y seguimiento correctísimo. Acabo de comprar el coche así que espero todo siga bien.
If I could give a minus review I would. Absolutely horrendous. I bought what I thought was a PCP finance. Didn’t find out it wasn’t until 2 months before the end of the agreement, when I found out I couldnt actually buy the car. £10k I’ve spend in 4 years to lease a car. Worst customer service I’ve ever encountered
PSA Finance are a despicable company. My husband died during the UK’s first lockdown; he had a PCP financed car from Peugeot, which was financed via PSA. Despite being notified of my husband’s death, PSA continued to take payments for his car. I had to cancel the payments from my end to stop them. They were still attempting to take payments for 5 months after being notified after my husbands death and wrote to me (a new widow) demanding the money.
They work with a law firm as an intermediary in cases of customers death. This firm promised the money would be refunded. As the car was in my husband’s name, no one could drive it on the road, so we were unable to move it ourselves. They were informed in May, but did not pick up the car until October when we pressed every week. This created a very stressful situation where I had to register for a SORN and see my late husband’s car in the driveway every day for months. It also meant I was unable to use the space for another car.
PSA’s representatives promised the money would be refunded, it is now 8 months on and neither payment has been given back. Their solicitors have told us, they do not know why the money has not been given back.
To treat a grieving family this way is disgusting. They have caused so much additional stress and pain during a very dark time. PSA should be ashamed of themselves. 1 star is far too good for them.
Shocking company do not use!! Psa / auto bank needs to shut down for good worse staff worse service & total joke of a company shocking service from them
My original agreement was at an Interest rate of 5+% with an APR of 10+%
The Statement of Account issued at the end of one year showed a different rate of interest - gone up now to 10+%.
Fearing a scam (although probably just incompetence in data input) I contacted them. No apology or explanation.
I obtained a much lower interest loan from my bank and paid off PSA. You might like to consider doing the same, as I no longer trust their system
Still not a word from them...
Update again, what a turn around, things seem to be going backwards again! We now have the ombudsmen involved and are getting absolutely nowhere again!
Complaints department NEVER call us back and although telling us we are entitled to our money back we are getting absolutely nowhere! Still paying for a car which we are not using plus financing a reliable car we got in its place. Who would have thought a pensioner could be treated in such a way! Update!!!!!!!!
I have to say fingers crossed that we have had a complete turn around! Complaints department have been absolutely amazing! It seems that the car dealership was totally at fault and this company have eventually sorted everything out for us! However, I still was not impressed by the jumped up little kick start that we first dealt with, he should seriously be reprimanded! HUGE thanks though to the lady in the complaints department....you have been brilliant!!! Worst public relations EVER!
We have refused a VERY faulty vehicle under the thirty day right to change our mind policy. We were told we would have to wait 12 weeks which we have. We have been phoning every day and are continually being fobbed off. We have had to purchase another car so now are paying for two cars ( one of which is not moving off our drive!) Very rude person on the phone even accused us of probably changing our minds every time we buy a car! Er NO! The one we have financed by this company has been proven to be unroadworthy! Maybe we should all get together and contact watchdog or rogue traders as it seems nobody has a good word to say about this company!
DO NOT USE THIS COMPANY !!
AVOID AT ALL COSTS!!!
DO NOT GIVE THEM YOUR BANK DETAILS, THEY TAKE MONEY THAT IS NOT DUE AND WILL NOT COMMUNICATE TO RETURN THIS!!
NEVER USE THEM....!!!
If I could rate this company a 0 I would. I recently posted about my bereaved sister's car. She died suddenly in May this year and this company have waited until the end of September to collect her vehicle. Finance was outstanding on the vehicle and they were simply waiting for five months to find out whether probate had been applied for, they have a legal company, who I now know they refer all deceased debts to and they just sit and wait to see if power of probate has been applied for to rinse whatever remaining funds are left in a deceased person's account ... Once probate had been granted to my sibling, they suddenly got in touch and want money from a dead person's bank account. Disgusting, underhand, liars. Don't buy a car from this Company.
Make sure when you return your car, you video EVERYTHING and DATE it, They will state the car is damaged (even though its not) charge you for cleaning (even though car was clean) and after you honour payments each month, the thanks you get is they falsley bill you, then threatening you with legal action. What a poor way to repay customers who honoured their contracts. Terrible company avoid at all costs.
THIEVES.....THIEVES.... AVOID
For all the people that have used PSA/Free 2 Move and left positive coments... just wait till your lease ends, and without any warning or reason, they take £700 out of your account for damage that simply does not exist. I returned the car in perfect condition, even put some extra fuel in, and now I have to spend time/effort trying to get MY money returned. I have seen lots of people on Trustpilot having the same issue - THEY SIMPLY TAKE MONEY OUT OF YOUR ACCOUNT - for no reason. I am currently seeking legal advice, as this is tantamount to theft.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.
