PSA Finance UK Limited
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Disastrously useless Conduct of a business
Non existent customer service.Due to COVID we were told to hang on to our three year lease vehicle after contract ended on 1st June 2020.We were told we would be contacted ASAP regarding a final inspection and subsequent collection within 3-5 days after that.We were asked to keep car safe and insured meantime.The car was cleaned and valeted ready for the inspection which was eventually arranged exactly two months after end of contract!(30July2020).Three days before the car developed a fault with handbrake and would not allow the car to start!Result:inspector from Mannheim Auctions was not able to inspect and process was aborted.PSA Finance said it was our problem!I pointed out that diagnostics would prove time of fault and the car was way beyond the original termination date and parallel warranty.Subsequently we have recurved no response or solution from them and the security /I.D.farce required each time you call is ludicrously lengthy.The only reply we have had is an email meant for another customer disclosing all his personal info! So much for Data Protection.Has anyone actually managed to resolve a similar situation as I note others who have posted have had similar issues with PSA Finance?Well done to all the others who have highlighted what seems to be a ridiculous and incompetent outfit.