PSA Finance UK Limited
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Worst public relations EVER!
Update again, what a turn around, things seem to be going backwards again! We now have the ombudsmen involved and are getting absolutely nowhere again! Complaints department NEVER call us back and although telling us we are entitled to our money back we are getting absolutely nowhere! Still paying for a car which we are not using plus financing a reliable car we got in its place. Who would have thought a pensioner could be treated in such a way! Update!!!!!!!! I have to say fingers crossed that we have had a complete turn around! Complaints department have been absolutely amazing! It seems that the car dealership was totally at fault and this company have eventually sorted everything out for us! However, I still was not impressed by the jumped up little kick start that we first dealt with, he should seriously be reprimanded! HUGE thanks though to the lady in the complaints department....you have been brilliant!!! Worst public relations EVER! We have refused a VERY faulty vehicle under the thirty day right to change our mind policy. We were told we would have to wait 12 weeks which we have. We have been phoning every day and are continually being fobbed off. We have had to purchase another car so now are paying for two cars ( one of which is not moving off our drive!) Very rude person on the phone even accused us of probably changing our minds every time we buy a car! Er NO! The one we have financed by this company has been proven to be unroadworthy! Maybe we should all get together and contact watchdog or rogue traders as it seems nobody has a good word to say about this company!