PSA Finance UK Limited
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They don’t care if the person died
PSA Finance are a despicable company. My husband died during the UK’s first lockdown; he had a PCP financed car from Peugeot, which was financed via PSA. Despite being notified of my husband’s death, PSA continued to take payments for his car. I had to cancel the payments from my end to stop them. They were still attempting to take payments for 5 months after being notified after my husbands death and wrote to me (a new widow) demanding the money. They work with a law firm as an intermediary in cases of customers death. This firm promised the money would be refunded. As the car was in my husband’s name, no one could drive it on the road, so we were unable to move it ourselves. They were informed in May, but did not pick up the car until October when we pressed every week. This created a very stressful situation where I had to register for a SORN and see my late husband’s car in the driveway every day for months. It also meant I was unable to use the space for another car. PSA’s representatives promised the money would be refunded, it is now 8 months on and neither payment has been given back. Their solicitors have told us, they do not know why the money has not been given back. To treat a grieving family this way is disgusting. They have caused so much additional stress and pain during a very dark time. PSA should be ashamed of themselves. 1 star is far too good for them.