Review summary

PSA Finance UK Limited has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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PR

PAUL RICKARDS

5 out of 5 stars
I have been using PSA Financial…

I have been using PSA Financial Services Limited for two years now following a recommendation to seek advice on ameliorating all of my work pensions. Raividas Jay has met with me to undertake a review of my pension plans and the trends for each year as my financial circumstances might change occasionally. The meetings are informal and are geared towards securing the best outcome for me rather than anyone else so is truly independent of other interests which is great. I would highly recommend them as a company and for the support their staff provide.

DF

DECHATRETTE FREDERIC

1 out of 5 stars
Plus que lamentable refus de stellantis…

Plus que lamentable refus de stellantis de modifier une date de prélèvement pour le crédit voiture prélever le 31 le salaire est virer le 2 ou 3 donc découvert tout les mois 👎 malgré 3 appels et un courrier rien à faire je suspend le prélèvement et saisie le médiateur ce jour

FP

Fotojope P.

5 out of 5 stars
La experiencia perfecta

La experiencia perfecta, Pascal el vendedor de Carza, muy atento, me ha acompañado en mi primera experiencia con un Peugeot 2008 híbrido automático, de momento la experiencia genial.

MC

Ma Carmen Baquero

5 out of 5 stars
Todo genial

Lo mejor la atención de Jordi del concesionario Opel de Mataró. Sus explicaciones y seguimiento correctísimo. Acabo de comprar el coche así que espero todo siga bien.

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All reviews

317 total • Write a review

Showing 201 - 210 of 313 reviews
H
1 out of 5 stars

PSA finance added a charge to my…

PSA finance added a charge to my account due to a failed transaction which they claim was caused by insufficient funds. However I had enough funds in my account to pay. When contacted they refuse to refund the charge.

Date of experience: July 20, 2021

PT
1 out of 5 stars

Approached this company to try and get…

Approached this company to try and get past car finance copies of information to help with my emissions claim against Peugeot.. As I didn’t keep the details from when I bought the car in 2011. When I furst phoned they said they had the information but wouldn’t release it as I didn’t keep the agreement number.. I said I could offer them all ID, but they keep refusing.. I called the ICO office who told me to email them again asking for a subject access request, they be emailed back saying no again.. ICO said they are breaking the law withholding my information. This is the worst company ever complete imbeciles stay clear at all costs they can’t be trusted…

Date of experience: July 15, 2021

J

Jan

US

1 out of 5 stars

Do not use this company!!

I bought my car through this finance company over 2 years ago, I decided to sell the car as I wanted to downsize, got a settlement figure sold the car and paid off the settlement figure. They are now chasing me for a months payment as they presumed I was going to make another payment. Even though I had sold the car so why would I make a payment on a car I no longer own?! They didn’t state this in my settlement figure that another month just be paid. I’m currently dealing with somebody called Jed but yet I get daily emails from you asking to contact you?? I am in contact with you. Very rude customer service.

Date of experience: June 24, 2021

R

Rob

US

1 out of 5 stars

PSA changed the date & amount of a…

PSA changed the date & amount of a direct debit without informing me, so basically they have broken the direct debit guarantee. Avoid this company at all costs.

Date of experience: June 14, 2021

TC
1 out of 5 stars

Handed back a just add fuel car second…

Handed back a just add fuel car second year ,cancelled insurance ect,they still pester for money I don't owe,texts, letters,threats in phone calls,still getting them even after they agree I don't owe ,don't be desperate enough to use psa,shop around they are awfull ,even after accepting they are wrong,I should sue for falsely harassing me really,,how many others have they done this to who unwisely just paid,and are still paying cash not owed,,,we would like to know,,,,,,

Date of experience: June 3, 2021

MS
1 out of 5 stars

Do not buy through PSA

I arranged to have my car collected and subsequently inspected. I had about 9 months to go but had paid over half and more of my payments. The car was worth less than the settlement figure so had to go. Inspection takes place and I do not agree with the £600 estimated repair cost. So get email from PSA saying pay up. I said did not agree with with fee or inspection, really they are trying to claw back the depreciation. Was asked to review inspection on-line but here is the best bit, the original inspection prior to my purchase was on instead of the latest. Just one example of poor inspection I will mention is a small scratch on drivers side footplate area. At first inspection it was noted and deemed not to repair as was minimal. The scratch remained until the latest inspection and now needed repair at a cost of £145! I sent all this and more back to them. Keep getting pestered by text and email but I am waiting on their "Findings" before I take it further. Poor company to deal with.

Date of experience: May 6, 2021

AL
1 out of 5 stars

I would give 0 stars if I could

I would give 0 stars if I could. I handed back my car in January 2021.i had paid my final installment. When the inspector from manheim came I disagreed with his report. He showed me he had noted this and sent me a copy to my email. Radio silence from PSA for a month. Then I get a notification that what I owe is exactly what the inspector found. How strange because I disagreed with this charge?! I called them and they referred me to customer accounts for review. In the meantime I was getting daily texts and emails telling me I owed varying amounts, from 2900 to 4200. Worrying really because I had handed the car back. The charges I disputed were reduced, I kmow I owe for damage and mileage so I emailed PSA and asked for a final figure because I was worried about the messages saying I owed over £2000. I got a reply saying the returns team would get back to me. A month later still no response. Then I get a letter saying I I being referred to a debt management company. But wait for it. FOR the money left on the balance of the account!!! Not the damage and mileage charges. Again more stress !! I called them and they found a figure quite quickly, stating their system had not updated. But the figure is Still more than I kmow I owe. I emailed back to no response at all. This is stuff that could go on my credit file. I could end up with debt collectors at my house and they don't care. The amount of worry this has caused is ridiculous. They aren't quick to respond yet If they want money they're on you like you wouldn't believe. Absolutely shocking. I looked after my car and paid my monthly installments every month without fail yet I'm treated like crap. At this point I should have burnt the car I would have been better off. Thanks for nothing PSA finance

Date of experience: April 30, 2021

LF
1 out of 5 stars

DO NOT TRUST!

DO NOT TRUST!! Bought a car with my dad being guarantor my circumstances at the time being somewhat different. My dad died months before the contract ended end of March 2020. I called them giving them all my information and followed it up with his death certificate and again the contact information in an email. They would allow me to pay my next installment only due 10 April 2020. Came home from work to find a debt collector had called at my house. I called and explained to the collector who said something didn't add up. Furious is an understatement! Called PSA to find they claim they sent me several letters which didn't arrive including a recorded signed for. I asked when this was etc. They could give me no information. They now claim the settlement figure is 300 pounds more than it was in February last year despite having made two payments to account before not accepting funds from me May onwards. Since I hadn't heard from them I understood my dad solicitor appointed for his estate was or had paid the debt off. Shambles and the embarrassment and distress caused is shocking!

Date of experience: April 30, 2021

SG
3 out of 5 stars

Refusal to honour service plan...

Have a service plan with this company... (Do they represent Peugeot as a brand because if so will never buy one again!). The car was booked in and due for its service under the plan just at the start of the first lockdown (26th March 2020). I was contacted by the Peugeot garage and told that as it was the car's first MOT and in light of the lockdown the MOT could be extended and the service delayed. We agreed and the service was cancelled. As it turned out, the extension only applied to cars whose MOT was after 30th March 2020 and the car was registered on 29th March! In the meantime the service at the dealership closed due to lockdown and as the car was needed (critical worker in the pandemic) had to arrange MOT and service with independent garage that was open. Peugeot finance confirmed by email that the service that had been paid for under the plan could be taken at any point up to 28th March 2021. Car booked in and serviced on 26th March 2021 and they have refused to pay up! The Peugeot garage can't believe their response - we are left considering our options! Update 30th April - finally have agreed to pay, but it took some arguing - too much to post. Happy with final outcome, unhappy with having had the issue in the first place and the speed of response.

Date of experience: April 12, 2021

P
1 out of 5 stars

Cash grab company

Cash grab company. At end of three year lease expected brand new van back, charges for smallest scratch or even smallest of dent inside the loading door frame. Tried to charge 3 months extra hire because ‘they’ didn’t arrange collection, then ignored COVID lockdown law to send two guys out on non essential trip in ‘one’ car to collect, disgusting when people were dying. Nightmare to get hold of to discuss even when they booked a timed and dated call they didn’t make it and wasted my time. Previous occasion after account said they put me through waited 20 minutes to be disconnected. Bombarded with text and indirect emails wanting me to log into account to read. Vile company do not be drawn in to use them.

Date of experience: April 12, 2021

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