PSA Finance UK Limited
View company profile →
I would give 0 stars if I could
I would give 0 stars if I could. I handed back my car in January 2021.i had paid my final installment. When the inspector from manheim came I disagreed with his report. He showed me he had noted this and sent me a copy to my email. Radio silence from PSA for a month. Then I get a notification that what I owe is exactly what the inspector found. How strange because I disagreed with this charge?! I called them and they referred me to customer accounts for review. In the meantime I was getting daily texts and emails telling me I owed varying amounts, from 2900 to 4200. Worrying really because I had handed the car back. The charges I disputed were reduced, I kmow I owe for damage and mileage so I emailed PSA and asked for a final figure because I was worried about the messages saying I owed over £2000. I got a reply saying the returns team would get back to me. A month later still no response. Then I get a letter saying I I being referred to a debt management company. But wait for it. FOR the money left on the balance of the account!!! Not the damage and mileage charges. Again more stress !! I called them and they found a figure quite quickly, stating their system had not updated. But the figure is Still more than I kmow I owe. I emailed back to no response at all. This is stuff that could go on my credit file. I could end up with debt collectors at my house and they don't care. The amount of worry this has caused is ridiculous. They aren't quick to respond yet If they want money they're on you like you wouldn't believe. Absolutely shocking. I looked after my car and paid my monthly installments every month without fail yet I'm treated like crap. At this point I should have burnt the car I would have been better off. Thanks for nothing PSA finance