PSA Finance UK Limited
View company profile →
Refusal to honour service plan...
Have a service plan with this company... (Do they represent Peugeot as a brand because if so will never buy one again!). The car was booked in and due for its service under the plan just at the start of the first lockdown (26th March 2020). I was contacted by the Peugeot garage and told that as it was the car's first MOT and in light of the lockdown the MOT could be extended and the service delayed. We agreed and the service was cancelled. As it turned out, the extension only applied to cars whose MOT was after 30th March 2020 and the car was registered on 29th March! In the meantime the service at the dealership closed due to lockdown and as the car was needed (critical worker in the pandemic) had to arrange MOT and service with independent garage that was open. Peugeot finance confirmed by email that the service that had been paid for under the plan could be taken at any point up to 28th March 2021. Car booked in and serviced on 26th March 2021 and they have refused to pay up! The Peugeot garage can't believe their response - we are left considering our options! Update 30th April - finally have agreed to pay, but it took some arguing - too much to post. Happy with final outcome, unhappy with having had the issue in the first place and the speed of response.