Review summary

PSA Finance UK Limited has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

✨
Based on reviews, created with AI

See what reviewers are saying

PR

PAUL RICKARDS

5 out of 5 stars
I have been using PSA Financial…

I have been using PSA Financial Services Limited for two years now following a recommendation to seek advice on ameliorating all of my work pensions. Raividas Jay has met with me to undertake a review of my pension plans and the trends for each year as my financial circumstances might change occasionally. The meetings are informal and are geared towards securing the best outcome for me rather than anyone else so is truly independent of other interests which is great. I would highly recommend them as a company and for the support their staff provide.

DF

DECHATRETTE FREDERIC

1 out of 5 stars
Plus que lamentable refus de stellantis…

Plus que lamentable refus de stellantis de modifier une date de prélèvement pour le crédit voiture prélever le 31 le salaire est virer le 2 ou 3 donc découvert tout les mois 👎 malgré 3 appels et un courrier rien à faire je suspend le prélèvement et saisie le médiateur ce jour

FP

Fotojope P.

5 out of 5 stars
La experiencia perfecta

La experiencia perfecta, Pascal el vendedor de Carza, muy atento, me ha acompañado en mi primera experiencia con un Peugeot 2008 híbrido automático, de momento la experiencia genial.

MC

Ma Carmen Baquero

5 out of 5 stars
Todo genial

Lo mejor la atención de Jordi del concesionario Opel de Mataró. Sus explicaciones y seguimiento correctísimo. Acabo de comprar el coche así que espero todo siga bien.

Company details

Information provided by various external sources

No description available yet.

Contact info

🌐

People also looked at

1 / 3
HR

Halfords Retail

www.halfords.com

2.348 out of 5 stars

2.3 (1000)

IC

International Card Services

www.icscards.nl

4.181 out of 5 stars

4.2 (1000)

FS

Fantastic Services

www.fantasticservices.com

4.755 out of 5 stars

4.8 (1000)

EH

ENGIE Home Services

www.engie-homeservices.fr

2.597 out of 5 stars

2.6 (1000)

All reviews

317 total • Write a review

Showing 191 - 200 of 313 reviews
M
5 out of 5 stars

Richard was more then helpful with my…

Richard was more then helpful with my new car and made the experience quick and smooth.

Date of experience: August 25, 2021

SI
1 out of 5 stars

Absolutely disappointed

Absolutely disappointed, very poor management!!! Unprofessional and unreliable!!! Very slow at resolving issues and complaints!!! Took a van on finance with them, returned the van and withdrawn from the contract with the van retailer 2 days after. They still wanted me to pay monthly installments for a period of 2 months, They were sending me all the times letters that i owe them money, sending me messages and giving me calls. I take that as pure harassment!!! I talked with them 4 or 5 times explaining that i don’t possess the van and gave it back to the van retailer.

Date of experience: August 25, 2021

TG
1 out of 5 stars

Completely incompetent company with poor customer service.

Complete farce when I handed my car back! Initially PSA invoiced me for excess mileage incorrectly which they acknowledged was an error. For some reason which they have still not explained to me, this led to them taking additional money from my account which they were not owed (without my authorisation). PSA advised me to cancel my direct debit so they couldn’t take any more money and then sent me a letter saying I still owed them money and it had gone to the litigation team. I’m pretty sure this is what made my credit rating drop 15 points! 8 weeks after submitting a complaint they still had not responded and no-one seemed to be able to tell me what they’d done wrong with my account. Finally resolved after another phone call to them but this was 3 months after I’d handed the car back! I will never have a Peugeot car financed through this company ever again and would advise anyone to avoid them at all cost! They really need to be investigated by the ombudsman.

Date of experience: August 21, 2021

EC
1 out of 5 stars

Terrible beyond belief

Terrible beyond belief. Really puts Peugeot in a bad light.

Date of experience: August 21, 2021

JW
1 out of 5 stars

What a total incompetent company

What a total incompetent company? I decided to keep my car because the final payment was £2k less than I could get on a trade-in, the final payment of nearly £9k was taken from my account and was supposed to receive a confirmation letter that they no longer have any interest or claim on my car. I am still waiting for it and tried several times to call, after being told I had X number of minutes to wait the length of time just kept getting extended. After 4 calls and waiting each time for more than 45 minutes and cut off twice I requested a call back I am still waiting for call back and confirmation letter. Advise to avoid this company.

Date of experience: August 16, 2021

RF
1 out of 5 stars

Terrible, avoid them at all costs

Terrible, terrible, terrible at the end of the lease the car checker claimed that 2 tyres unevenly worn and they have sent a demand, with a threat of a formal default notice, for the sum of £383 - had a service and MOT the week before the car was collected at the end of contract and the tyres were fine on both checks, to make matters worse I paid an additional sum every month for tyre maintenance so could have had them changed if the MOT or service had shown anything up - it feels like I am being robbed

Date of experience: August 13, 2021

S
1 out of 5 stars

AVOID AVOID AVOID

Terrible customer service - never reply to any comms and couldn't be any further from the words "customer centric" . AVOID AVOID AVOID. EDIT: I have sent an email to the address below, with the title as Trust Pilot and got an auto email back saying you were "We are unable to process your request without further information." and directing me to your site. Email number 7....rejected.

Date of experience: August 12, 2021

L
5 out of 5 stars

I can't vouch for the other reviews…

I can't vouch for the other reviews left here but after dealing with their customer service team in order to alter my finance plan, I never had any issue. They were courteous on the phone and did what I needed them to do.

Date of experience: August 9, 2021

D
1 out of 5 stars

DO NOT USE

even though i kept up with all of my payments i was made out to be a liar when i made a complaint. Evidenced was not good enough. complaint not investigated properly. the dont care what you think and just want your money. dont use PSA OR ROBINS AND DAY

Date of experience: August 5, 2021

CS
1 out of 5 stars

Absolutely shocking service.

Absolutely shocking service. Log book wasn’t stamped due to Covid. I had e mail proof of service and was advised by person collecting car to just contest the charge send the e mail,and it would be removed. This was a complete lie and I still had to pay. Shocking service, avoid at all costs

Date of experience: July 30, 2021

Previous1•••192021•••32Next page

The CrowdTrust Experience⭐

We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.