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Review summary
PSA Finance UK Limited has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
I have been using PSA Financial Services Limited for two years now following a recommendation to seek advice on ameliorating all of my work pensions.
Raividas Jay has met with me to undertake a review of my pension plans and the trends for each year as my financial circumstances might change occasionally.
The meetings are informal and are geared towards securing the best outcome for me rather than anyone else so is truly independent of other interests which is great.
I would highly recommend them as a company and for the support their staff provide.
Plus que lamentable refus de stellantis de modifier une date de prélèvement pour le crédit voiture prélever le 31 le salaire est virer le 2 ou 3 donc découvert tout les mois 👎 malgré 3 appels et un courrier rien à faire je suspend le prélèvement et saisie le médiateur ce jour
La experiencia perfecta, Pascal el vendedor de Carza, muy atento, me ha acompañado en mi primera experiencia con un Peugeot 2008 híbrido automático, de momento la experiencia genial.
Lo mejor la atención de Jordi del concesionario Opel de Mataró. Sus explicaciones y seguimiento correctísimo. Acabo de comprar el coche así que espero todo siga bien.
plateforme téléphonique injoignable - service client NUL
plateforme téléphonique injoignable, personnel agressifs qui ne répondent pas aux questions, je n'appelle pas ça un service client.
Certificat de cession reçu un mois (alors que le délai légal est de 15 jours) après l'encaissement du chèque !!! le chèque lui a été fait le jour de la réception chez eux bien sur là ça traine pas.
si vous hésitiez à aller chez eux, un conseil aller ailleurs
I have signed the paperwork at the dealers, I do not want to do anything online and I do not want an online account, this is ridicules. Every time I put an answer in it comes back saying incorrect. The answers I put in were correct OMG this is crazy. Well I have had enough.
Please do not ask me any more stupid questions. I have signed the agreement at the car dealers, who I may add were exceptional. So, you know who I am as you had my bank statements, what else do you want.
I would also like to add, that I was with Close Brothers for 3 years where I never missed a payment and neither was I asked to have an on line account. My payments are made for me every month. No-one takes into account how we as OAP's feel about all this unsecure on-line business with putting in passwords which make no sense, certainly to me. I find the whole thing upsetting, frustrating and frankly barmy. All this so called paperless nonsense is only good for the business concerned and not for the sane sensible OAP's. Why doesn't anyone think about the customer, you know the ones who keep you all in a job, why not try asking what we want instead of just taking us all for granted. I was in the service industry for 40 years and my first priority was always the customers problems, concerns and ideas, I never once took them for granted. Now I know you will not take any notice because no-one does. So to end, all I will say is I pay my bills as requested and on time. So what on earth has an on-line account got to do with anything?? Oh and one more thing from time to time my computer goes down which is frustrating enough, but then my printer also plays up. I'm certain that it's not the only one that at times refuses to work. So to me it makes common sense to ring up and sort any problems we may have to the company concerned, and speak to a real person rather than a machine so as to sort any financial problems if any that may incur in the future. I need to lay down now on a soft bed, because my brain has given up.
Awful customer service and aggressive, unhelpful staff. I spent 7 weeks in hospital and notified them to let them know - their response: "I appreciate your situation, but we've all got problems" - great company.
Shocking company do NOT GO WITH THESE !!! Unable to help people in financial difficultly, only in it for commission , no morals, some of the staff are rude as !!!! Will pass you onto other people when they can’t be arsed to deal with you! Just a general awful company to be dealing with. Can never speak to a manager or a senior person to take things further which I’ve tried numerous times. Constant problems. Took out a direct debt once without authorisation.
Absolutely disgusting service from a finance company. You part own my car as I have outstanding finance on it with you. My case handler hasn't even apologies for not responding to my complaint within YOUR 8 week timescale. Why set out a timescale response time when you can't even keep to it. I finally had a reply after 11 weeks and the response when copied and pasted wasn't even tailored to my case. An apology would of been nice!!!!! Level 3 Peugeot customer service are now trying to resolve the issues. I have reported you the FCA and Finance Ombudsman and I don't understand how you are still trading. I have slated you on social media too as I know how companies these days rely on social media. The stresses and time set in my own time chasing my case is time I won't get back. Spending hours on hold in my works time as I work is time I won't get back Where's my compensation for that. Dont use COVID as an excuse either 😡😡😡
Ho acquistato l'auto e ho chiesto un finanziamento :
1) Hanno sbagliato l'importo del prestito e ho dovuto rifare il contratto
2) Ho dovuto aspettare per la consegna dell'auto (no cash no auto)
3) Non mi hanno mandato la prima rata e così mi trovo a pagarne 2 in un mese!!
4) A causa loro non mi danno un prestito!!
5)Ho aperto un conto nuovo e ho mandato le coordinate ci vuole un mese prima che mi addebitano la rata nel nuovo conto. Ora non so cosa devo fare per pagare la seconda rata e che causale mettere!! Ho chiesto a loro... Nessuna risposta.
Onestamente credo che peggio di così non poteva andare.
This company have a very well deserved low rating. Greedy Shameless profiteering. Quick to add on vague 'Admin fees' ie £18 for forwarding a speeding ticket to me. What makes it even more hilarious is that they quote 'Happiness' as their top one in 'Our values' on their website
Avoid at all costs - if you can.
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