Prospect Estate Agency Reviews

Abi Heppner has been conducting viewings at my house, she is also such a delight to me and the clients as well as always remaining professional. The first viewing she booked for me to view even ended up being the one I am now buying. Would highly recommend Abi to anyone!

Sasha Byrne is excellent, she's been looking after renewals for 2 of my properties several times now and her prompt and efficient communication is way above the average experience at Prospect

I’m a landlord and have now used Prospect Reading on 3 occasions to rent out my property in Reading. Each time the team have been efficient (a special shout out to Stefano & Chira who I would highly recommend), they know the market well are efficient, communicative and have rented out my property quickly. Would recommend.

Very responsive to my questions and also flexible with my relocation from Germany. Also good feedback to my initial questions when moving in

I dealt with Charlotte & she was absolutely brilliant from start to finish. Super helpful & great with comms. Thoroughly recommended.

Charlotte M from Prospect showed me round a number of properties & was always knowledgeable of what she was shopwing me, as well as pointing out many things i should be thinking about, but had not considered.

Sasha was first class. Very thorough, informative and 'on the ball'. well done and thank you for a hassle free and speedy response with a positive outcome.

I have dealt with Prospect Estate Agents for a number of years now for my rental properties. They always find me good quality tenants & are very thorough in their vetting and references. I have a great relationship with them & I have peace of mind they’re always professional.

I recently had the opportunity to view properties with Prospect Estate Agency, and it was an exceptionally positive experience. From the moment I reached out, the team was welcoming, knowledgeable, and eager to understand my specific needs. Their attention to detail and commitment to finding a property that matched my criteria were truly impressive. The viewings were well-organized and thorough, with the agent, Abi Heppner, taking the time to highlight each property's unique features and potential. They were also incredibly accommodating, fitting viewings into my tight schedule and always prepared with all the necessary information at hand. Prospect Estate Agency's professionalism and warmth made the entire process enjoyable and stress-free. Their expert advice and insights during the viewings helped me considerably in evaluating my options. I highly appreciate their effort and dedication and would highly recommend them to anyone in search of their next home. Their level of service is a rare find in today's market.

Abi Heppner from the Crowthorne branch showed us round a property in January. She was very knowledgeable about the property, honest and polite. We didn’t decide to buy the house but I have no doubt that Abi would have been attentive and thorough throughout had we proceeded.

Hazel Sims and team have been a great help and have made the whole process stress free and simple. Thank you!

I found all aspects of Prospects Maidenhead excellent. All their sales team were so good & more than helpful, pointing us in the right direction. Then Bernadette Martin as their Transaction Support was just as excellent, keeping us updated & always quick & honest. What more could you wish for during the stressful process of purchasing & selling your home? Jane

Prospect Wokingham was an absolute delight to deal with! They were ready to help and made the whole process very easy to get done! Huge thank you to Charlotte that was the best help I could have asked for! Thank you prospect !

What efficient and prompt manager. Charllotte Morgan

I wish I could give 0 stars. For a house we rented in Reading during 2022-2023, I've never experienced such incompetence in all my time renting. Parking was written into the contract as being included in a private parking space, however despite our asking if we needed a permit, we were told to "park for a few days and send us the tickets if you get any, we'll sort it". Later, they not only denied having said that (despite my getting the agent who said this to acknowledge it in writing), they then turned incredibly petty and refused to do their job to maintain the property. The garden was an absolute dive, the whole inside of the house had mold (house was never cleaned before we moved in), the upstairs landing had a massive crater you could fall through to downstairs, and despite months of pleading with them to fix these issues they just kept making promises they never fulfilled. Absolute shambles of a company and terrible property managers (I'm looking at you Chloe Hoptroff)

Davina was a joy to work with throughout our sale. We did not expect much activity in such a depressed market however Davina and the team managed a constant stream of interested buyers, and secured our sale within 6 weeks. Outstanding. Communication was proactive and immediate. The mechanics of progressing the sale through to a successful conclusion were all handled smoothly and with enthusiasm. A positive experience from start to finish.

Hazel Sims has been our dedicated property manager for several years now. She is extremely professional, efficient, and a pleasure to work with. We know our tenant and our property are in safe hands at all times. Many thanks, Hazel!

Worst Experience - Would never Recommend and would Never use them again as a tenant!! Without going into too much detail I'll summarize in 3 points: - Rented a high value 4-bed property for almost 6 years and never late on a single rent payment as well as fully supported all 6 monthly inspections without any issues. After we were given notice due to the landlord unfortunately wanting to sell the property - we exited the property in the most professional and amicable manner with all our dues and dutied cleared. However, Prospect then to us almost in "landlord's lawyer" terms, completely disregarding any onus or responsibility towards us the tenants & threatening to retain the entire large security deposit with him for the most unjust and discriminatory reasons. - Zero help after serving us notice despite knowing that we were a family with 3 young children. Zero help in relocation and making the transition easier for us in finding another property with christmas coming up. Not a single phone call! - Post exiting the property, sheer lack of courtesy and poor communication to drop even a line/mesg/email for us to pick up some important mail that had arrived unknown to us - instead, they told the landlord to return to sender and post them back. Suffice to say we won't be using Prospect again. Highly disappointed. Nothing but a stressful move from a house we called home due to the unprofessional parties involved.

We have no hesitation in recommending Prospect Winnersh branch, From start to finish on the sale of our property Ryan and Ellie showed true commitment and professionalism. We are so glad we chose Prospect. Wonderful thank you Kevin & Lynne