Claudia on the property management team…
Claudia on the property management team was so very helpful, supportive and understanding as I am a first time landlady renting out my house.

10 months ago
Great work from Beth and team. Moved into flat in just over 6 weeks from start to finish!
10 months ago
Great experience with Prospect on our recent house sale. Would definitely recommend. Beth and Michael pulled out al the stops to get us over the finishing line.
Claudia on the property management team was so very helpful, supportive and understanding as I am a first time landlady renting out my house.
My last house moving charlotte was very kind and informative. Thankyou for your hard work
Demi degouveia has been excellent to speak to she has provide a great service and support, she has given clear and concise information and has shown a lot of passion and determination in helping to find the right fit for me. I will definitely be recommending her to friends and family when they are looking for new property
I had to write and say that i totally agree with the review that said that Prospect wont take any action against any of their bad tenants. I have had years of upset with bad tenants put next door to me by Prospect Bracknell and they just are not interested, just say they are not responsible and cant do anything!! Well Prospect check your law an act was passed in 2014 anti social crime and behaviour act allows landlords to take action against noisy neighbours. Although i agree you are not directly responsible for the noise per se, but you as a landlord do have the power to act. Why is it that you 1/ put bad tenants continuously in your properties anyhow and then 2/ fail to ensure that the standards of their tenancy are met?? Dont tell me that the contract does not mention good behaviour because whenever i have rented in the past there have always been certain stipulations eg not making excessive noise!! SO why are you so adamant that you cant and wont sort out your problem tenants?? YOU put them there so you sort them out when they cause a problem. You do have the powers to act but you choose not to act (I guess because you want money from the rent so dont want the tenants out, or perhaps as it comes across by your reactions you just wash your hands of any moral duty!!?) . However you leave their neighbours in an untenable position having to continuously deal with your bad tenants.( Have you ever thought that if you had a zero tolerance for bad behaviour, then that reputation might help you to get good tenants because the bad ones might go elsewhere??? But if you ignore bad behaviour your reputation is that tenants will get away with it whatever they do, and never be held to account, so they will all flock to rent. Do you want continuous aggro from bad tenants and unhappy neighbours, or would you rather a better tenant who causes no problems, and happy neighbours who cause you no problems? Think about it!! )Thanks
Stefano provided great service, clear and concise information with a sense of urgency to get the job done. Will look to Stefano in the future and for friends and family looking to let.
Thank you to Ross and the team at Prospect Estate Agents Reading for selling my property. Great service and advice, would recommend.
Paid a holding deposit on a property but didn’t sign a contract. Spoke to Ollie Payne who confirmed I would receive this deposit back as we didn’t sign a contract however it’s been over 6 weeks and I have still not received this despite numerous phone calls. Have given my bank details to numerous people on the phone with prospect and have been waiting on an email from ‘Chloe’ for weeks. Very very disappointed as I was expecting Prospect to be a reputable agency however would not recommend this to anybody.
Abi Hepner has been a fantastic support in helping me to sell my house. Using the feedback we have been able to improve on presentation and make sure everything looks really good. In addition to this, Abi has helped my daughter find her dream home. We can’t thank Abi enough.
I would like to give a shout out to Nikki Gardner from Prospect Wokingham who has managed our tenancy extremely well since she joined the account. She is always prompt to respond and is very efficient and professional in all her dealings with me. Patrick Ashton
Abi showed us round a property and she was very friendly and helpful.
I extend my heartfelt gratitude to Charlotte Morgan, who has been exceptionally helpful and kind. She efficiently organised a viewing for us within a single day and offered professional and candid advice during the process. Thank you immensely, Charlotte!
Abi was great.. very polite and patient as we asked questions and looked round the property!
I have been using Prospect Reading for two years now to act as agents on my property rental. I’ve found them very professional and their advice exceptional.
Would like to say a big thank you to Josh of prospect Sandhurst especially for nursing me through the purchase of my new home in UK from 2000 miles away . Nothing was too much trouble, including several viewing requests for family to view/measure up and take photos for me. Josh dealt with everything professionally ,and with understanding and efficiency with every twist and turn my purchase had, always replying to messages and phone calls of which there were many!! Could not have done it without your amazing help Josh. Would not think twice about recommending Prospect in Sandhurst for your next sale/purchase. A big thank you to you and thank you to your brilliant team.chris Lacy
Charlotte Morgan was very helpful and kept us updated every step of the way and explaining the whole process. Really appreciate the professional and friendly manner she handled the process for us.
Nikki manages my property and is always helpful and prompt with her replies - i enjoy working with Nikki and find Nikki easy to get along with.
The team was responsive from the onset; setting up a quick viewing, calling with updates, responding to our email questions etc. The service has been good, and we look forward to working them as our agents throughout our tenancy.
Charlotte was very helpful when I enquired about a house and organised a viewing the very same day. She was on time and answered all my questions. Thank you Charlotte
Had a great viewing with Charlotte today, she was very helpful and answered any question.
Top marks to Nikki Gardener Nikki is our rental manager and has given us great service. She is always very responsive and quick to help with any issues and problems we have. We could not ask for better support. Thanks
Based on analysis of 42 reviews rated 1-2 stars for Prospect Estate Agency
“Subject: Unprofessional Conduct and Mishandling of Property Viewing Dear Sales Manager, Prospect Estate Agency – Rea...”
“I am landlord with prospect, if you are looking for an estate agent”
“This feels less like standard procedure and more like a personal vendetta in response to my earlier, honest negative...”
“Subject: Unprofessional Conduct and Mishandling of Property Viewing Dear Sales Manager, Prospect Estate Agency – Rea...”
“Shortly thereafter, I was informed by my cab driver that further delays of 5–10 minutes were likely due to continued...”
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Prospect Estate Agency is a leading property service provider operating in Berkshire, Surrey, and Hampshire. Established in 1990, the company specializes in helping clients buy, sell, rent, and let residential properties. With a strong focus on personalized service, Prospect Estate Agency aims to meet the unique needs of each customer, whether they are first-time buyers, seasoned investors, or landlords managing multiple properties. The agency offers a comprehensive range of services, including property valuations, marketing strategies for sellers, and support for landlords navigating the rental market. Prospect Estate Agency is dedicated to facilitating smooth and successful property transactions, making it a trusted choice for individuals and families looking to achieve their real estate objectives in the Home Counties.
Prospect Estate Agency receives overwhelmingly positive feedback, particularly highlighting the exceptional service provided by staff members like Beth and Michael. Reviewers frequently commend Beth for her proactive communication and support throughout the selling and purchasing processes, often noting that she made what could be a stressful experience enjoyable. Many customers report quick sales and efficient handling of transactions, with properties selling in under a week and seamless transitions into new homes. However, a small number of reviews express dissatisfaction, citing unprofessional conduct and mishandling of property viewings at the Reading branch. Despite these criticisms, the majority of consumers appreciate the agency's dedication and effectiveness, making Prospect Estate Agency a highly recommended choice for property transactions.
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