Prospect Estate Agency Reviews

Reading Prospect are terrible. THEY DONT PAY THE CLEANERS they send to their properties. SHAME OF THEM. DO THEY KEEP CLIENTS MONEY ???

Dear Javindar Lota, You will be costing your business a lot of money with your pushy and disrepective approach to getting a sale. You asked me twice and i said i already have a broker in place and as a matter of fact have a decision in principle. But you still went on and on to try and get me finance. All i ever wanted is a service with a potential to have a close, but you were will to give that away. i hope this gets to your superiors, you a liability to the company. I will get rid of you if i were to be your boss without a blink,you should know by now in your career what "A GREAT CUSTOMER EXPERIENCE LOOKS LIKE" . Learn not to be pushy and you will always win. You just lost a potential customer, but rest assured i will give you a review you deserve

Prospect Wokingham were brilliant in helping us move to our first home! Beth was incredible and really great at her job. It was a pleasure to have her on our team as we went through the house-buying process. Thank you Beth! From James and Eloise

We have just moved house and bought our property through Prospect Estate Agents. Beth Murphy dealt with us and was very professional and competent. She was particularly helpful in chasing slow solicitors throughout the process and kept everyone focused on completing their roles meaning we had less chasing up to do!

Very impressed with the service provided by Charlotte Morgan and Matteo Guarino in the property letting area. Fast, smooth and very responsive to all enquiries. I can highly recommend!

This agent will do everything possible to keep your deposit. Despite paying for professional cleans, decorating and spending more time making your old house nice and shiny instead of getting your new house ready to be lived in, they will take you to the cleaners literally. Do not use Prospect. We were evicted at Christmas after 10 months on a 3 year term, we had a leaking conservatory for 10 months, (which made our sofa mouldy and it went to the tip) loads of people came to quote but never to fix (until the week before we were moving suddenly its being fixed) We had drains that didn't drain and our shower was regularly a bath full that didn't release water, this went on for many months. We moved into a flooded kitchen with a dishwasher left in the middle off the kitchen which didn't fit under the unit so we had to ask for it to be removed and get a smaller one. Turned out the reason the dishwasher was flooding the kitchen was because it wasn't plumbed in correctly. We paid a professional plumber to sort the plumbing issues and a professional contractor to put TVs on walls etc to ensure no damage. We moved into an unfurnished house fully of furniture which we were expected to just keep. We were told the landlord is selling when actually he let his family move in. Prospect have harassed us for the most ridiculous things such us 'all of the window keys' which were never provided, a radiator cap? a light bulb? seriously? they want us to send another cleaner to clean while the landlords family are now living there? Making us feel like we trashed the house, like we were not clean people. We left that house immaculate and the landlord has confirmed he is happy with the condition yet the agents are relentless and despite us paying £450 on professional cleaning the carpets, professional clean of the house and decorating all at Christmas, making Christmas pretty crap, while finding a deposit to move they still want £500 from us! People forget tenants have invested a lot of money into 1 property and we had moved into the area from London this same year too so new jobs, money was tight, all our savings were in the house and it takes time to be in a position to move again, but we didn't cause a fuss, we vacated even despite the fact we were told 'how sorry the landlord is, he will be flexible and let us stay on or go early. we finally secured a house after searching frantically over Christmas to be told, no they wont let you leave early! I had to argue the fact we were told we could leave early so we agreed a date and now its a NO? Finally we compromised on a week but jeez! this isn't good for anyones mental health. Honestly, in my 20 years being an agent myself and over 20 years renting properties personally I have never ever experienced anything like this. I would never recommend this agent to anyone because they are very efficient and fast at securing the business but I am not surprised to see how many people have had similar issues to us. This was our first maritial home and it was an absolute nightmare.

Charlotte Morgan presented a house to us for rent which we are very pleased to have made an offer on which was accepted. We are moving back from overseas and changing jobs so the automated reference system was a challenge. Charlotte helped us all the way and was always available for calls and questions. We were actually away on holiday and getting it sorted out allowed us to relax, without her we may have given up! Brilliant!!

Charlotte Morgan showed myself and my family around a potential property. She was really professional and answered all of our questions, (bear in mind I took my parents along for the ride, so think random questions concerned and curious parents would ask). She followed up promptly and was really great to deal with.

Our viewing with Charlotte was very welcoming, she was able to answer any questions we had and conducted her self in a very professional manner.

Charlotte Morgan made the whole letting process very easy for me, even though it has been 20+ since I have rented. The online tools which assisted with the forms, bills were especially useful for me.

abi was amazing, so polite and friendly and had great knowledge of the house when doing viewing, went above and beyond

The customer experience we received from all members of the Warfield estate agent team was outstanding. They were instrumental in helping us find our dream home, their communication was great and they were extremely helpful and patient when we had some challenges to work through. We would thoroughly recommend using them

Great viewing, informative and knew her patch, thank you Abi

We rented a flat via Prospect for a year in Maidenhead. After the rental the deposit hasn’t been returned. The agent said she was recommending a full return from the Landlord and would get back to us, then nothing. We have sent repeated emails but got no reply. I even went to their office in Maidenhead and the guy in the shop told me they could not do anything as they are “retail’ only. I told them I would make a complaint to the TDS and they just said “go on then”

Just recently purchased our first house with only our first viewing with thanks to Abi Heppner. She has been great towards are property search and highly recommended 👍🏼

Abi was amazing, very professional and knowledgeable, answered all of our questions and took away the ones she didn't know immediately. Thank you!

very friendly, professional and patient staff.

Abi was phenomenal and extremely helpful. She waited for us once we were stuck in traffic and she was always so nice and always keen to help.. Just extremely professional and knowledgeable

Recently had a viewing with Abi and she was fantastic! Being first time buyers this is a whole new experience to us and Abi helped us make sure we didn't miss anything on the viewing and even gave us food for thought that we may not have thought about otherwise. Extremely helpful, very friendly and great to communicate with!