Prospect Estate Agency Reviews

Rented a property through Prospect, had an overall good experience, our Estate Agent, Stefano, was easy to contact when needed.

One of the best estate agents in town. Really impressed by both the quality and responsiveness of the agents. Stefano in particular has been amazing with prompt communication and honest suggestions.

Beckie Baxter has been managing the letting of my properties in Bracknell over the last few years. As an oversea landlord, Beckie has made the investment in properties easy. She is professional, good communicator, honest, and trusty person in dealing with me and the tenants. I have also dealt with other members of Prospect, including Harry and Ricky, and always comfortable with the services they provide. As a landlord customer, I would like to thank Beckie and the Prospect team for the excellent services they provide, and wish all the best for 2024 and beyond.

I've returned back to Prospect as a overseas Landlord, after leaving and using an alternative agent for 2 years. I have been very pleased with the service, Hazel Sims has been my dedicated property manager, and has kept service simple, efficient and effective. Everything taken care of, and a pleasure to work with on the few occasions we have needed to.

We rented a property through Prospect (Winnersh) for 2.5yrs and obviously as a tenant you have no say in who manages your property. However I am also a landlady of 3 others properties so could also observe from the other side and felt that for the amount of money our landlord was paying them each month they did very little. We had endless problems with heating and plumbing and were often just told “phone British Gas yourselves”. For the last SIX MONTHS of our tenancy the toilet in our en-suite did not flush properly and the saga trying to get it repaired was an absolute joke. However when you are paying £30k a year in rent I think the least you can expect is a flushing toilet. On our last inspection a member of the sales team also turned up completely un-announced and told me “he was just observing as he was interested in the knowing what the rental team did”. We suspected at the time he was actually valuing the property, so no surprise when we were told a few weeks later that we were having to move out because the landlord was selling. However the fact that this man came into our home un-invited and un-announced and lied to my face shows total lack of honest and integrity. We have now been left the property for two months, we looked after it well and left it better than we found it. We know the final check up inspection was done weeks ago but Prospect are ignoring all our communication in relation to the return of our deposit, we have called and left voicemails, and emailed about it - yet zero response whilst our deposit still sits in their bank account!!! We are now renting through Sears and the improvement in service, response and communication is unbelievable. They are 100% better. Sorry but can’t recommend Prospect at all, lack of communication & service, total lack of integrity from the sales department, and their lack of honesty continues in now withholding the return of our deposit with absolutely no reason or communication.

Natasha in the Aldershot branch has been amazing with both sales and purchases in the last year for me. Would highly recommend her and Prospect for all your housing and development needs. I deal with a lot of agents and this team is up there with the best..!

Prospect and Natasha has been extremely helpful finding me properties that suits. Communication was very easy and in time. The amount of information provided was great. I would like to thank you Natasha and Prospect for the service.

The service from Davina Dobe at Prospect was nothing short of fantastic in relation to a house purchase. Communication was great all round, extremely friendly, honest and totally going above and beyond to make it happen…. We can wholeheartedly recommend Davina and would absolutely use her very professional service again in the future. Thank you once again!

I would just like to say that I’ve been dealing Beckie Baxter at prospect since may this year and she has always been so helpful to me and would highly recommend her to anybody ben

Thank you Beth for your endeavours in finding me a new home

I couldn’t have found my house without Beth and her continued support

Beth made viewing a really pleasurable experience. Thank you so much Beth.

Beth is amazing! Always so helpful and knowledgeable. Thank you x

Our experience has been very BAD and DISAPPONTING. We are renting a property with Prospect in Reading and it takes ages to resolve our issues, most of which have been outstanding for over 6 months. The landlord is very adamant about not completing basic repairs, as stipulated in the lease and Prospect has not been able to help us anyway. They also give us the same updates every time with no resolutions. It is really frustrating that our concerns are not heard and we have no other options but to live-with-it. Unfortunately there is no break clause in our 2-year lease. Therefore, we are bound to pay the increased rent despite the outstanding issues.

Beckie Baxter has managed my property for the last 9 months. She is always on hand to deal with any queries my tenant or I have. She is friendly, professional and very knowledgeable. I feel comforted and assured that my investment is in the best hands with Beckie and the team at Prospect. Thank you!

Beth has helped to push things along throughout the process of my flat sale, and I believe that we wouldn't be where we are now, i.e. very close to completion, without her efforts. She has given me regular updates via phone and email throughout, and has generally been a very pleasant and positive person to deal with. Thank you Beth!

Natasha was extremely helpful with all my questions and queries, very professional, patient and kind, couldn’t recommend more!

Natasha is amazing, we truly do not believe we could have gone through this process without her. She has been great in keeping us up to date with any new information on our purchase and helping us chase solicitors when we needed help - no task was ever too much! Couldn’t recommend Natasha and the Prospect team more! Thank you

We have been renting our property through the Bracknell office for a number of years now and the service has been consistently great. Beckie supported by Harry look after our interests, but also look out for the tenants finding win/win solutions when needed. The service is always professional with great communication. Thank you Beckie and Harry.