Prospect Estate Agency
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Worst Experience - Would never Recommend and would Never use them again as a tenant!!
Worst Experience - Would never Recommend and would Never use them again as a tenant!! Without going into too much detail I'll summarize in 3 points: - Rented a high value 4-bed property for almost 6 years and never late on a single rent payment as well as fully supported all 6 monthly inspections without any issues. After we were given notice due to the landlord unfortunately wanting to sell the property - we exited the property in the most professional and amicable manner with all our dues and dutied cleared. However, Prospect then to us almost in "landlord's lawyer" terms, completely disregarding any onus or responsibility towards us the tenants & threatening to retain the entire large security deposit with him for the most unjust and discriminatory reasons. - Zero help after serving us notice despite knowing that we were a family with 3 young children. Zero help in relocation and making the transition easier for us in finding another property with christmas coming up. Not a single phone call! - Post exiting the property, sheer lack of courtesy and poor communication to drop even a line/mesg/email for us to pick up some important mail that had arrived unknown to us - instead, they told the landlord to return to sender and post them back. Suffice to say we won't be using Prospect again. Highly disappointed. Nothing but a stressful move from a house we called home due to the unprofessional parties involved.