PR
Princess Cruises
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DON'T BOOK ON PRINCESS CRUISES
DON'T BOOK ON PRINCESS CRUISES Absolutely NO customer service before embarkation. AI.. generally stupidly useless.. OR a Phillipines "agent". You can hear household cacophony in background. I could not understand most of what was said. And when I could, the answer was scripted.. which is no answer at all. No help for the customer who needs to resolve any conflicts. You must wait until you embark on your cruise!!!! Loonngg lines to speak to Guest Services. And still they cannot provide answers. They only can say "that's what the computer report shows ". Terrible, callous disregard for the customer who has spent thousands of dollars on dream vacation.