PR
Princess Cruises
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Let down by very poor Customer Service
We have a Norway and Iceland Cruise booked for July. We have sailed with Princess before and had a lovely time but I doubt we would book again. The app, that they make such a fuss over, will not let us book any dining. An error message just keeps coming up, that no-one seems to know what it is. We have tried online chat numerous times, phoned customer services in the Philippines 3 times and emailed but have had no response or success it getting it rectified. Although this is only a dining problem it just wouldn't give me the confidence, that if any thing significant did go wrong, that there would be anyone to speak to, who could be bothered to help and sort it out. So I think this will be our last cruise with Princess