10 months ago
Highly recommend service. I received package on time 😊
10 months ago
fast delivery and great customer support 😃
really good service with a tricky international pickup and delivery. I had no issues connecting to a real person and get prompt responses to my questions. Agata was so helpful and responsive.
Parcel ABC Review I recently used Parcel ABC for an international shipment, and my experience was extremely negative. While the initial pricing seemed competitive, I encountered significant issues, and my parcel, picked up on April 21st, is still not delivered. Website Usability: The website was relatively easy to navigate, and getting a quote was straightforward. Customer Service: This is where things went disastrously wrong. I've had to chase them hundreds of times for updates on my shipment, and their responses have been unhelpful and slow. Delivery Time: The delivery is now significantly overdue. The initial estimate was grossly inaccurate, and there have been substantial delays with no clear communication. Package Handling: The current status of my package is "Unable to Locate – Search in Progress," which is completely unacceptable. Overall, Parcel ABC's service has been abysmal. The combination of poor customer service, massive delivery delays, and the company's inability to even locate my package makes them a carrier I cannot recommend under any circumstances. This has been a stressful and frustrating experience, and I strongly advise looking at other options.
easy to book. very competitive rates excellent customer service
Super fácil de reservar recogida y entrega para paquetes que no pude enviar por avión. Puntuales e información muy bien explicada. Muy satisfecha.
Pretty good customer support service
Good service, good price, muchas gracias!
Smooth ordering. Reliable shipping. Friendly and punctual pick-up delivery service. I would be a repeat customer.
Delivery was smooth, items received as promised.
They take prospective customs payments, and even though there is no proof of customs being paid they ignore requests to have the pre-payment retuned upon delivery. A delivery took 3 weeks instead of 3 days. The forms they supplied to complete were not the correct ones so I needed to send extra ones the customs officer needed, and then the parcel arrived with holes and goods damaged. Overall I’d be far better off dealing with the transport company directly since I had to do it anyway. Will never use again.
We got off to a bumpy start, which turned out to be a problem with DHL automated addressing which despite 2 attempts kept routing to USA instead of France. At this stage I felt despair with no control of the situation. It could of gone one of two ways. I was very fortunate to have Michat, who I believe was a manager there in Poland, who reassured me and took ownership of the problem. In this day and age of anonymous internet companies the trust between them and their customers needs rebuilding and I truly believe people like Michat are key to regaining this trust. I am confident as a manager that he is focusing his team on supporting the customer, which ultimately is a good thing. There will always be problems, however with the right approach these can always be resolved, well done 👍
Ho utilizzato il servizio di ritiro e consegna di pacchi dalla Spagna all'Italia ed è stato rapido e senza problemi.
Easy, quick and as promised. What do you need more...
Great & responsive customer service going extra mile always. Competitive rates and great to see all providers with their rates especially for a small business owner. In case of issues with collections the customer service is always helpful.
Great service! Michał was really helpful. Thank you !
Fast and reliable. Worth it!
Worst delivery service I have used. Will certainly not use or recommend ParcelABC! I booked and paid for a collection last Thursday 25th, pick up didn’t arrive, I contacted the company they said it would be collected Friday 26, again no pick up. Same on Monday 29th. Today their response is ‘let us know a day your parcel can be collected’ Absolutely useless company. If I cancel they will take 25% yet they haven’t provided a service! Disgusting
fast and good service
I have used the service multiple times, for personal delivery. It is really the easiest and quickest way to deliver your packages and cargos. I have appreciated the service as well as the support and assistance. Thank you!
While the customer service is great and quite responsive, for my last 2 pick-up orders, the fedex couriers did not show up, nor communicated about their whereabouts. ParcelABC's agent kindly offered to help, however it did not change the outcome: I had to bring my boxes to a fedex station myself. The fault lies with Fedex, not ParcelABC. I hope their collaboration will improve in the future.
Ho usato il corriere UPS per qualche spedizione ed è sempre andato tutto bene. Anche il servizio clienti è veloce e disponibile, complimenti per questo. Ho valutato con una stella poiché il servizio clienti oltre ad essere veloce e disponibile dovrebbe essere soprattutto efficace però.... L'ultima spedizione: dopo che ho comprato il servizio mi è stato comunicato che il corriere non raggiungeva la località indicata, si sono scusati e mi hanno fatto scegliere su un accredito per un' altra spedizione o lo storno sul conto usato per pagare la spedizione. Ho scelto il secondo metodo ed entro 20 giorni avrei ricevuto il rimborso... Beh è passato già un mese e mezzo e ancora nulla, il servizio clienti mi ha comunicato che avrebbe parlato col servizio finanziario... Ancora nulla. Poca serietà? Con un servizio efficiente avrei dato 5 stelle.
Based on analysis of 120 reviews rated 1-2 stars for ParcelABC - courier service
“Been 9 days no package When email to complain customer service just said Terms and conditions say "no guarantee o...”
“Paid for quoted 3 day delivery at a primum price”
“Paid for quoted 3 day delivery at a primum price”
“They take your money, bombard you with more and more questions, cancel the order because of the changed sizes (the pr...”
“Tried to cancel my order and they refused to refund my money, and are trying to take a 25% "administration fee" for b...”
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ParcelABC is a courier service that specializes in providing affordable parcel delivery solutions for individuals and businesses. The company operates a user-friendly platform that connects customers with available space in courier transport, enabling them to ship parcels at competitive rates. ParcelABC's services cater to a diverse clientele, including e-commerce retailers, small businesses, and everyday consumers looking for cost-effective shipping options. With a focus on efficiency, ParcelABC simplifies the shipping process through its easy-to-navigate website, allowing users to obtain quick quotes and track their orders seamlessly. The company serves a global market, offering door-to-door delivery services that accommodate various international shipping needs. By leveraging partnerships with multiple courier providers, ParcelABC aims to deliver reliable and economical shipping solutions, making it a valuable resource for those seeking to send parcels both domestically and internationally.
ParcelABC receives a mix of feedback from its users, with a notable 72% expressing positive experiences. Many customers praise the service for its fast delivery and competitive pricing, highlighting the efficiency of the courier service and the quality of customer support. Reviewers frequently mention that packages arrive in good condition and on time, making it a reliable choice for shipping needs. However, there are significant complaints regarding delays in parcel collection and issues with paperwork, which have led to some shipments being delayed longer than expected. A few customers express frustration over the lack of guarantees for delivery times, particularly when premium fees are paid. Overall, while ParcelABC is recognized for its good service and affordability, it faces challenges with consistency in delivery and communication.
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