ParcelABC - courier service Reviews

The service is timely and great

Excelente servicio al cliente y buenos precios

Excellent service. I made arrangements from Canada for a package to be sent between 2 European cities. The process to arrange this on line was efficient and the package arrived as requested.

Servicio eficiente y eficaz

I decided to continue my architecture studies in Spain after studying in Lithuania. To transport my belongings, I chose ParcelABC courier service — a decision I deeply regret. For the past three days, I’ve been traveling an hour each way to Madrid, trying to collect my parcel. I’ve spent 8 hours a day waiting in a café just one minute away from the delivery point, but ParcelABC has offered no assistance whatsoever. I’ve sent over 20 emails, most of which received delayed and completely unhelpful responses. I’ve used many courier companies before and never encountered such an irresponsible and indifferent service. I feel exhausted, hopeless, and honestly — scammed. If you want to avoid frustration and disappointment, I strongly urge you to stay away from this company. This experience has cost me €1500 in unnecessary hotel, transportation expenses, wasted time, stress, and bitter disappointment. As of now, I still haven’t received my parcel and have lost all hope.

I wanted to book a 2x20kg parcel from Netherlands to Croatia, and got a quick and thorough buquet of parcel services to choose from. I chose one and my parcel was picked up but without sending me a tracking number. Now, the distinction of ParcelABC against my usual experiences was that the customer support was really engaged, quick and helpful - they confirmed the parcels were picked up, and immediately provided me with the correct tracking numbers. A premier experience!

I used their services to move my personal belongings from Mexico to the Netherlands. They customer service is great, Michal took care of every question I had in the process and he talked to the courier people everytime I needed something. Amazing service.

price, communication and time was great

I sent my package from Finland to Germany and I’m extremely satisfied with the service. The pickup was fast and smooth, and I received my package after just 4 days—right on time with no delays. Everything arrived in perfect condition, without any scratches or damage. I truly appreciate the reliable and professional service. Highly recommended!

Beware of Hidden Fees and Dishonest Tactics: My Shipping Scam Experience"* I left my phone at a hotel in Zagreb and arranged for its return using a shipping company (referred to here as “Parcel ABC”). After filling out their shipping form and paying the fee, I never received the shipping label. When I contacted them, they claimed they couldn’t ship a phone with a battery inside, despite my proof of DHL’s policy (their partnered carrier) allowing such shipments if declared properly. Frustrated, I mentioned writing a negative review, and they abruptly offered a partial refund instead of resolving the issue. I then clarified that I had removed the battery, and they finally sent the label. Two weeks later, they invoiced me an extra €19, claiming my phone (packed in a paper box) weighed 1.5 kg instead of the 0.5 kg initially quoted. This felt like a bait-and-switch tactic to extract more money. **Be cautious with this company.** They exploit loopholes—refusing shipments over trivialities, threatening partial refunds to avoid accountability, and inventing unexpected fees. Always document interactions and double-check their claims!

Very simple efficient and straightforward service, tracking excellent and parcel arrived very promptly

Danke für Ihre Vertändnis.

Super scam as it is very unreliable. Will

Great & responsive customer service going extra mile always. Competitive rates and great to see all providers with their rates especially for a small business owner. In case of issues with collections the customer service is always helpful. I am using 2nd time to send parcel in EU.

An absolutely grim experience with ParcelABC. I sent a parcel with them to the return address of a large retailer (Uniqlo) in the EU. Some time later, after a holiday, I found the parcel left in the middle of my front garden. The clothes inside were water damaged. ParcelABC has "opened a claim" with the courier - a few weeks have passed with no updates. ParcelABC has refused to refund the original postage and has instead asked me to pay for return postage - even sending lawyers after me, for further insult. In short, if anything goes wrong with your parcel, expect ParcelABC to make it worse and try to get more money from you. Quick update: it's been more than a month now, and Parcel ABC are saying they won't investigate further until I pay them (despite previously saying that they would investigate the damage first).

Easy to use website. Home pickup and on time delivery.

Sehr hilfreich um sich etwas aus dem Ausland schicken zu lassen. Sprachbarriere und irgendwelche notwendigen Kundenkonten fallen weg.

Tanio szybko bezproblemowo