PA
ParcelABC - courier service
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Great customer support, but pick-up issues
While the customer service is great and quite responsive, for my last 2 pick-up orders, the fedex couriers did not show up, nor communicated about their whereabouts. ParcelABC's agent kindly offered to help, however it did not change the outcome: I had to bring my boxes to a fedex station myself. The fault lies with Fedex, not ParcelABC. I hope their collaboration will improve in the future.