PANEK RENT A CAR Reviews

auto uleglo awari na autostradzie odrazu po zjezdzie na pas awaryjny zadzwoniłem zgłosić awarię 3 godziny dzwonienia zadnego oddzewu z firmy kazdy z obslugi klienta mówił oddzwonię za 10 min. bylo 6 osób aż w końcu dostałem informacje że auto podstawią mi za 1.5 h. 4.5 godziny stania na autostradzie bez jedzenia picia w zimnym aucie kompletny brak szacunku do klienta. pracownicy bardzo nie mili nie polecam 2 auto które nie mi sie popsuło z tej firmy pierwsze stan techniczny był makabryczny syn bał sie ze mną jechać autem wszystko stukalo był luz na łożyskach. tragedia obsługa klienta kompletne olanie mnie lot który miałem poleciał bezemnie zadnej odpowiedzialnosci nawet glupiego przepraszamy!

Dreadful. Impossible to contact customer service to collect the car. When they did answer they hung up straight away so we were left without a car and had to make other arrangements. Avoid!

Terrible company. They charged my credit card 2 times without reason one month after car hire and once after 4 months. Nobody in their customer service contacts me after a write a complain email to them to explain the charges. AVOID this car rental company.

Odradzam !!! Jest wiele innych uczciwych firm. Panek oszukuje i wyłudza pieniądze z zostawionego depozytu! I don’t recommend using the service of this company - they are cheating !

Vorsicht Vorsicht!! Leider habe ich die Bewertungen auch zu spät gelsese. Betrugsfirma!! Konnte Auto nicht übernehmen da mich niemand abgeholt hat. Auch telefonisch war niemand erreichbar. Geld denoch abgebucht. Werde auch versuchen rechtliche Schritte einzuleiten. Hände weg!!!!!

Absolutely - do not take. They had taken 250gbp (1000pln) for a car clean and 100gbp (500pln) for a parking. They have refused to show any evidence. Absolutely worst - dont ever go with them. NEVER.

They conned me. Upon return the car was clean and i had no issues- I took pics and all good no damage- however I forgot to take a pic of the windscreen - the company fabricated that there was a stone chip. this was all made up by them - there was no stone chip on the widescreen. when i questiond thsi there where rued and abusive. Do not rent a car from them

I used this car rental company before with no problems ... but things have changed now. Below is my experience of car rental from Dec 2025 from Wroclaw Airport in Poland. (1) Some "genius" from management decided that it is now a good idea to request cars to be returned clean inside and outside. Good luck to anyone returning car in winter or wet weather with two small kids to the airport in the evening. You would literally have to clean it at the terminal ... never going to happen. Car cleaning charge PLN700 (~EUR167) (reduced by 50% after I complained that additional charges are not clear at the point of booking. The cleaning charge was almost more than the entire rental charge) (2) I was surprised to see a damage charge of PLN6000 (~EUR1600) added to my final invoice. The picture appended to the invoice showed black boot mark over protective sticker (I wish I could append photos here as it needs to be seen to be believed) ... so no damage to paint or bodywork of the car. I requested further details so that I can present this to my insurance company. After that, they dropped the charge. Overall, pretty awful experience and it is best to avoid this company from now on. Use one the reputable large rental companies instead, and always buy excess insurance beforehand. I will be also reporting them to local Consumer Rights Protection agency as some of these practices are borderline illegal. All charges (ie EUR167 for cleaning) should be made clear at the point of booking.

Nunca NUNCA!! HUIR!!!!!!!! Nunca NUNCA!!! Os acerceis a esta compañía(ESTAFADORES) el negocio no está en alquilar coche.. esta estafa piramidal se quedan con VUESTRA FIANZA!! y no cualquiera 1800 euros!!! Siempre tienen un chip rastreador que facturan como si fueran policías es totalmente ILLEGAL !y y os facturan como si estubieras en infracción permanentemente(MIRAR EL DOCUMENTO ANEXO) Solo lo hacen con lo extranjeros Y DESPUES DE DOS MESES!!! Denunciar y os devuelven una parte hay que denunciar son maleantes!!!! HASTA LAS HORAS QUE PONEN NO CORRESPONDEN ES UN DOCUMENTO EXCEL--- UNA LOCURA NUNCA PENSABA LLEGAR A TAL `PUNTO DE ESTAFADORES!! ESTAN DENUNCIADO A LA GUARDOIA CIVIL Y PRONTO A LAS CORTES EUROPEAS.

Wypożyczyłem auto z Okęcia na jedną dobę. Auto odebrałem brudne i śmierdzące w środku. Zgłosiłem to pracownikowi, który poinformował mnie, żeby zwrócić auto w takim samym stanie w jakim je zastałem. Nie zauważyłem jednak, że w środku ktoś naśmiecił popiołem z papierosa. Po zakończeniu wynajmu pobrano mi z karty 500 zł za rzekome palenie w pojeździe. Spróbowałem się odwołać ale nie miałem zdjęć a na protokole pracownik nic nie odznaczył. NIE POLECAM firmy panek, pobierają niesłusznie opłaty i żerują w ten sposób na klientach.

Absolutely the worst. They are thieves, they supposedly rent you a car very cheap and then try and charge you for everything. In my instance they charged me for "dirty carpet on driver's side" 5 times more than the whole rental cost me. The car looked like it went through some monster truck madness. Bumps everywhere. It stunk like cigarettes. I should add I landed at the airport late in the evening and Panek was supposed to be in the terminal. After asking around I found out they've been gone for months. I had no contact to them whatsoever. I googled their customer service and spend about an hour with them (mostly waiting for anyone to pick up with sudden drop of a call in the meantime). They gave me a number to call for a pickup. The number was wrong. I called them again. Gave me another number. This time the number was a personal phone of a person that works at the same parking lot as Panek! He was quite angry because apparently people keep calling him about Panek. Anyway, Panek guy told me he would be there in 5 min, I should wait outside (it's a cold November, remember). I waited an hour. Then, they couldn't accept any of my credit cards (never happened to me before). They kept saying some weird stuff - this bank has "bad" cards or this card is not embossed. Never again with those scammers. Funny enough, since I posted this review they first tried to convince Trustpilot it is not for their business but some other company. And now they want my details. I suggest you look closely at their 5 star reviews - they all look very similar, one sentence reviews, as opposed to 1 star reviews that are quite detailed. I'm not suggesting anything but I think people are not stupid.

Polecam jeśli ktoś potrzebuje

Witam . Mielismy taki sam przypadek w listopadzie 2024 . Odstawilismy Auto na parkingu porobilismy fotki, po 3 dniach faktura że Auto było brudne. 300zł obciążenie. Po 10 dniach następne obciążenie za uszkodzenie auta. 4000.zł. kradzierz w białych rękawiczkach . Telefony ,reklamycje- żadnej reakcji. W styczniu odzyskaliśmy pieniądze przez bocking com z ubezpieczenia. Moim zdaniem powinni im sie dobrać do skóry również ubezpieczalnie. Nie polecam takiej firmy Dla mnie to złodziejsto w biały dzień.

OSZUŚCI i ZŁODZIEJE!!! Zarezerwowałem i opłaciłem samochód na 01:15 w nocy w Gdańsku. Otrzymałem potwierdzenie mailowe. Od 01:00 do 2:00 nikt się nie stawił z firmy z samochodem ani nikt nie odbierał telefonów ode mnie. O 08:00 rano dostałem maila z anulowaniem rezerwacji. Mija tydzień od mojej rezerwacji, nadal czekam na zwrot pieniędzy. Odkładają telefon jak dzwonię, nie odpowiadają także na maile. Zgłoszeni do banku jako oszustwo. Zostaną zgłoszeni na policję. Nie mam pojęcia jak taka firma legalnie funkcjonuje.

ACHTUNG BETRUGSFIRMA!!! Nach der Rückgabe buchte Panek für einen kleinen Kratzer an der Felgenplatte, der wahrscheinlich garnicht von uns ist die komplette Kaution in Höhe 1400€ ab. Wir waren danach bei der Polizei gegenüber (Riga) und die Polizei weiß schon bescheid, dass es sich hier um eine Betrugsfirma handelt, ihnen sind aber aus nicht nennbaren Gründen die Hände gebunden. Bitte hier nichts buchen, der günstigere Preis wird am Hände 10 mal so hoch aufgeschlagen!!

Kontakt z obsługą klienta łatwy, krótki czas oczekiwania. Polecam, obyło się bez problemów.

Panek Car Rental is a textbook example of a company that prioritizes profit over principles, exploiting customers with fabricated fees and abysmal customer service. My experience with them was nothing short of a scam. Despite purchasing their most expensive coverage—which even included protection in case of wrecking the car—I was hit with a completely unjustified 500 PLN (approximately $140 USD) "cleaning fee" over two weeks after returning the vehicle. The so-called "dirt" they cited? A single parking ticket left on the driver’s mat. That’s it. No stains, no mud, no actual mess—just a piece of paper that could have been tossed in the trash in seconds. This wasn’t a cleaning fee; it was a blatant money grab.What’s even more infuriating is Panek’s complete lack of accountability. They don’t provide a direct phone number for complaints, leaving customers to deal with rental agents who have no authority to resolve issues. When I finally reached out to their customer service via email, I was ignored for three weeks. After finally receiving a response, they sent "proof" of the car’s "dirtiness"—photos that only highlighted how absurd their claim was. It’s clear that Panek’s strategy is to delay, frustrate, and ultimately wear down customers until they give up fighting these fraudulent charges. Panek’s business model seems to rely on two things: exploiting customers with made-up fees and making it nearly impossible to hold them accountable. They operate with a shocking level of impunity, knowing that most people won’t have the time or resources to challenge them. This isn’t just poor customer service—it’s a deliberate, systemic approach to ripping people off.In short, Panek Car Rental is a company that cannot be trusted. Their practices are unethical, their customer service is nonexistent, and their fees are often outright fraudulent. I would strongly advise anyone considering renting from Panek to think twice—unless you enjoy being nickel-and-dimed with bogus charges and treated with complete disregard. If you read this, go somewhere else with your rental needs.

Stay away, scammers, they charge you for cleaning the car even if you return it spotless. Good luck filling a claim. Never again. Plus they exchange cras 4 times and each one I got was in a worst condition.

The worst company to rent a car from. They will take your deposit then return it back and after few months they will charge you for some random reason. This company has been fined by the by State Consumer Rights Authority in Lithuania recently for 10 000 euros, but it looks like they keep scamming people. Avoid, avoid, avoid !