PANEK RENT A CAR
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Be aware of elaborate scam!
Panek Car Rental is a textbook example of a company that prioritizes profit over principles, exploiting customers with fabricated fees and abysmal customer service. My experience with them was nothing short of a scam. Despite purchasing their most expensive coverage—which even included protection in case of wrecking the car—I was hit with a completely unjustified 500 PLN (approximately $140 USD) "cleaning fee" over two weeks after returning the vehicle. The so-called "dirt" they cited? A single parking ticket left on the driver’s mat. That’s it. No stains, no mud, no actual mess—just a piece of paper that could have been tossed in the trash in seconds. This wasn’t a cleaning fee; it was a blatant money grab.What’s even more infuriating is Panek’s complete lack of accountability. They don’t provide a direct phone number for complaints, leaving customers to deal with rental agents who have no authority to resolve issues. When I finally reached out to their customer service via email, I was ignored for three weeks. After finally receiving a response, they sent "proof" of the car’s "dirtiness"—photos that only highlighted how absurd their claim was. It’s clear that Panek’s strategy is to delay, frustrate, and ultimately wear down customers until they give up fighting these fraudulent charges. Panek’s business model seems to rely on two things: exploiting customers with made-up fees and making it nearly impossible to hold them accountable. They operate with a shocking level of impunity, knowing that most people won’t have the time or resources to challenge them. This isn’t just poor customer service—it’s a deliberate, systemic approach to ripping people off.In short, Panek Car Rental is a company that cannot be trusted. Their practices are unethical, their customer service is nonexistent, and their fees are often outright fraudulent. I would strongly advise anyone considering renting from Panek to think twice—unless you enjoy being nickel-and-dimed with bogus charges and treated with complete disregard. If you read this, go somewhere else with your rental needs.