Paisley Freight has mixed reviews from customers. Customers particularly appreciate service and reliable, though some mention concerns about customer service and communication.
Booked a collection. Was given a 2 hour expected collection time. Was in my garage getting it ready for collection. They rung my doorbell and 60 seconds later left. It takes me that to walk from my garage. After speaking to paisley freight the supervisor is rude and unhelpful. Would not recommend
Great service, booked on Sunday for Tuesday collection and delivered this morning (Wednesday). Thanks
Firsr class performance .. very impressed! Many Thanks.
I recently sent two bikes with them via their courier partner. I couldn't believe the damage that was inflicted to both bikes on separate occasions. I seen photos of the damage and I must admit it was shocking. The bikes where properly packed up in bike boxes with internal wrapping for more protection. I have sent bikes in the past with no problems until now. Both of these bikes where practically brand new as well. One of the pictures it looked like the box had been run over by a lorry? That was bad enough but what was really terrible was the lack of support and negative responses from them about trying to resolve this or indeed make a farcical claim through their so called insurance, it looked liked you had a form to fill in that asked everything from you which wasn't really all that relevant in my mind? My feeling is that this was to put you off claiming (maximum £100)? Anyway shocking service from them recently and would never use them again.
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I was very late in the day booking my collection/delivery consequently it wasn't collected the next day. Was a bit worried when there was no contact telephone number so emailed instead. Have to say they responded promptly. It was collected early the next day, again, a bit concerned as there was no receipt issued and they were taking away a grands worth of push bike! However, took a photo of the driver with the parcel at his van, including the reg number just in case. Again, they delivered this the next day, which was a Saturday, was not expecting it to be delivered until Monday, so all in all it was a good experience. I hope they get their telephone contact sorted, then it would have been 5 stars.
We have been using this company for around4-5 months as a freight forwarder of tyres that we sell via ebay. Price is somewhat competitive, but customer service is non existent, we have not been receiving labels when we place our orders for a few months now, we notify them and they assure us the driver will have some. We recently had some where the driver didn't have some, so we made some hand written labels, written out by the driver, who assured us he would add proper ones when back to the depot. He unfortunately put wrong labels on wrong packages meaning people got the wrong packages. We don't mind people making mistakes, its all in the customer service and how its handled. All i received is i should have added hand written ones, even when i say i have that's the only response we received. Even once they acknowledged it was there fault, still said i need to pay again to get it rectified. Its not like this stuff happens all the time, but in our time with them, we have had 3 different issues in similar nature and every time, its not there fault and it's at my expense every time. They are not a good reliable trusting outfit, your better off going direct with Team C or DPD for the same service as you at least get someone you can pick up a phone too and work together to remedy a situation. If i could leave no stars we absolutely would.
Great straight forward service. Easy to book and you can add higher value insurance for a small fee. I arranged collection for a pick up only alloy wheel on ebay. Delivery the day after wheel was picked up. Would highly recommend.
As usual excellent service, always delivers the day after collection
Needed an alloy I'd purchased from ebay picked up and delivered. Whole process and pick up and delivery went smoothly. Courier had label for the package at pick up also which was handy. Very impressed. Marky
Wont take phone calls, dont respond to emails, unless its to book a service. Paid £40 for a wheel delivery, then had to pay an additional £10 for a claimed failed collection, even though no attempt was made to collect. Unable to address this with them due to their refusal to take calls or answer emails. Tracking data is difficult to understand and while their courier (APC) sent a text giving an expected delivery time, Paisley freight tracking shows something different. Doubt I would ever use them again, and would not recommend
I don’t have high expectations. But when they claim to be specialists in bike delivery, you give them your trust and money. I sold a Brand New bike £3.5k bike and arranged delivery, i paid the extra for additional insurance for peace of mind. The front wheel was removed, wrapped and attached to the inside of the box, everything was very well packaged. The bike was picked up by APC “delivery partners”, I was not told they would be outsourcing to this company until after I had paid my money, the reviews and ratings for APC are worse than those of Bike Delivery. The bike arrived the next day at the desired location but not in the desired state shortly after 8am on Thursday. The bike box looked like it had been launched around, gashes up the outside of the box. The receiver made contact straight away (4 minutes after receiving delivery confirmation) with me and advised that the bike frame was damaged as a results of the front wheel piercing through its wrappings, become unsecured in the box and scratching up the frame. I went to ring the Bike Delivery, but a message that has now been present for well over a month advises that they were having Telephone issues. The only option for communication was a contact form or email. As I was sending photos of the damage on could only send. With 1 hour of the item arriving at its location an email with pics of the damage, original item listing/sale and amount it sold for was sent with the a narrative of the concerns I had and If they had any advice. On Monday after 1pm (100 hours after reporting the issue) a very generic email was sent advising a case had been opened and to send a generic list of things that had already been sent and a couple of additional items that hadn’t been like a quote if the damaged could be repaired etc. I was given 7 days to send all the information and no explanation of what would happen if the deadline wasn’t met or the reason for it being 7 days. With the quotes I could find online for reputable companies, this would involving having the bike dismantled then couriered which we were reluctant to do given the damaged already done to the bike. I asked the purchaser of the bike if he could ask around places near him for a quote. The purchaser said that he could get a quote but needed additional time. I sent an email with all the additional items (what I thought was outstanding cause no guidance or advice was given to say that the evidence that was previously submitted wasn’t to their satisfaction). I asked for some extra time to get a quote and the reasons for this and to let me know if this would be an issue. The quote was submitted 68 hours later. Nothing was heard until 8 days (193hours) later at 20:45 on a Wednesday advising that it might not be accepted due to us not meeting their deadline that they appear to have set themselves without explanation. They advised that the evidence sent then wasn’t sufficient and asked for more evidence to be submitted by close of play the following day. I asked for guidance on what was needed, didn’t get this, asked why they were taking so long to get in touch and was told this was due to Company been hit with Covid absence causing a back log. I asked what time close of play was and got no response. Assuming we had less then 24 hours, I got in touch with the purchaser to say we need some more pics of the internal wrappings. The purchaser advised that he could do this but would need extra time due to the bike beginning stored at the delivery address (place of work) and him being off work due to Covid himself. An email was then sent at 07:57 on Thursday to ask for more time as obviously they should be as sympathetic and as understanding with covid causing delays on their end that it was also causing delays at our end. A response was received that I wasn’t really expecting Friday 15:16 “ Further to our recent communication, we have still not received the required evidence to support your claim.Therefore, we regret to advise we cannot continue this any further and have closed this claim.” I replied straight away to advise that I requested extra time due to Covid like that had also experienced. I asked for the issue to be raised as a complaint and the case to be reopened. More photos were acquired that were more than satisfactory and sent to them by email on the weekend, they aren’t open on the weekend, but didn’t expect a speedy reply anyway. Why break the trend. A final reply from Bike delivery stated “whilst Whilst we sympathise with your situation, we have a dedicated claims page via our website. Therefore, we regret to confirm I cannot extend your deadline date.” Their claims page isn’t easily accessible, size 4 font and not really a claims page, it doesn’t give guidance just a generic list and no sympathy shown by the company. Avoid Bike Delivery/ Paisley Freight and also APC for causing the damage
I needed a set of alloy wheels collected from london .i tried shiply and the date i wanted there drivers could not collect .i tried paisley and without any issues the items was collected on the wedensday .and delivered on the thursday .and the price was really good less than 40pound really good service ..they used APC to deliver .i can not sah a bad word .well pleased and will be using again 👍👍
I've ordered a bike to be collected and delivered over a day late no response today plus they don't pick up the phone
