Paisley Freight has mixed reviews from customers. Customers particularly appreciate service and reliable, though some mention concerns about customer service and communication.
Booked a collection. Was given a 2 hour expected collection time. Was in my garage getting it ready for collection. They rung my doorbell and 60 seconds later left. It takes me that to walk from my garage. After speaking to paisley freight the supervisor is rude and unhelpful. Would not recommend
Great service, booked on Sunday for Tuesday collection and delivered this morning (Wednesday). Thanks
Firsr class performance .. very impressed! Many Thanks.
I recently sent two bikes with them via their courier partner. I couldn't believe the damage that was inflicted to both bikes on separate occasions. I seen photos of the damage and I must admit it was shocking. The bikes where properly packed up in bike boxes with internal wrapping for more protection. I have sent bikes in the past with no problems until now. Both of these bikes where practically brand new as well. One of the pictures it looked like the box had been run over by a lorry? That was bad enough but what was really terrible was the lack of support and negative responses from them about trying to resolve this or indeed make a farcical claim through their so called insurance, it looked liked you had a form to fill in that asked everything from you which wasn't really all that relevant in my mind? My feeling is that this was to put you off claiming (maximum £100)? Anyway shocking service from them recently and would never use them again.
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WARNING: ensure your parcel is EXACTLY the right size. I ordered a delivery of a pedal bike and an option from Paisley Freight is for them to send a box and packaging to you first. That is the red flag I missed. They will use any opportunity to make more money after drawing you in with the low initial delivery cost. If you supply your own box and it is 1cm, yes one centimetre, larger than the maximum permitted then the parcel will be held and a charge levied. At this point you have to pay (this charge is not specifically stipulated at booking so can really be as much as they like) or you can have your item returned (also at a cost). So you're effectively held captive and they know that, so can levy almost any charge they like. Note that they do warn you not to be oversize but we are talking about 1cm on a 160cm size. That is within tolerance to any reasonable person or company. Unfortunately Paisley Freight are only interested in immediate revenue not return business. I shall not darken their door with my business again. Buyer beware.
Date of experience: April 28, 2025
Like others charged me extra for oversized which I had measured and I'm sure I wasn't any way paid the extra £20. Item arrived at customers completely destroyed. Custom made item. They said tough it was restricted list. Which it wasn't at all they just decided to say it was a bumper which it wasn't. Rude on emails. Cost me£400 for a small business as have to make another product could cost me my business totally disgusting.
Date of experience: April 8, 2025
US
I purchased the bike box and packaging in addition to the courier service, to transport a new bike I had purchased from up country. I also purchased the increased insurance, for full peace of mind that the bike would arrive undamaged and if not, I would have insurance in place to pay for the repairs. The bike was packaged securely, but was unfortunately still damaged during transit, squeezed between heavy items I suspect. I provided photos of the damage but without consulting any particular insurer or loss asjustor, they decided as they could not see 'specific marks' on the box, they would not be held responsible and would not take my claim any further, despite a number of repeat attempts. There is no complaints process, there is no arbitration, it is just their word is final. In light of this, I would strongly encourage you to research other couriers, who 1) can transport your item safely and 2) just as importantly, deal with you in a reasonable manner in the event that something does happen whilst they are transporting your item, particularly when you have insured it for this specific scenario. I have learned my lesson and will steer clear in future!
Date of experience: April 7, 2025
US
Measured a car roll bar (120cm x 35cm x 20cm) and when entering dimensions I over measured and said it was larger than it actually was and it got collected and update said out for delivery and then get an email saying it's over their max size restrictions even though their website allowed me to enter it fine and said it was under their size restrictions and need to pay £20 to release it when the original cost was £28 so nearly double now even though it's within their size limits by quite a lot so it's now cost me £48 to deliver. Used loads in the past for car items and wheels but now they're bigger and greedier so won't use again and will share this across all the forums I'm in to avoid them in the future
Date of experience: April 4, 2025
Delivered the box on time, picked up early and delivered early, what more can you ask for.
Date of experience: March 22, 2025
First time I've used Paisley Freight and APC, straightforward and easily booked. Two hour collection window offered and successfully collected then delivered with 24 hours. Would highly recommend.
Date of experience: March 13, 2025
I had a parcel for collection contacted paisley frieght booked on line and the rest was so easy they collected and delivered to me the nxt day great service as alway5.*****highly recommend 👍
Date of experience: March 13, 2025
My first occasion to use this company. Cheap and cheerful and very efficient - with no hidden costs. Very good value for money and a system that includes tracked door to door pick up and delivery if you wish. I would certainly use this service again.
Date of experience: March 11, 2025
